Customer Service Advisor

3 months ago

Quedgeley, United Kingdom Window Widgets Ltd Full time

**Customer Service Advisor - c.£24,000**

Do you love talking to and assisting customers? Do you pride yourself on offering a great customer experience? We are looking for our next Customer Service Superhero to join our team and we could be looking for you

**Who are we?**

Proud to be manufacturing in Gloucestershire, Window Widgets Limited is part of the Q19 Group. An award-winning business within the fenestration industry, providing high quality window products through two brands (Window Widgets and Residence Collection), supporting the industry with innovative product solutions for the manufacture and installation of windows.

Window Widgets has a track record of success, and we are looking for enthusiastic and skilled individuals to join us on our journey.

**What is the job?**

Reporting to the Customer Service Manager, this role is critical to the success of our business, communicating daily with a wide range of our customers, predominantly window fabricators. You will be the first point of contact in our order process, managing orders daily and you are the critical point of communication to share information both internally with the relevant teams and from them back to the customer to ensure that there is always an effective exchange of information.

As you would expect, the role is varied and fast paced and you will need to be flexible, adaptable, and very well organised to be able to work under pressure, and multi-task to meet deadlines. As you will often be the first person our customers will have contact with, you will need to be able to always demonstrate a professional and very customer-focused attitude. Below is a list of some of the tasks you will expect to get involved with, but as you can imagine with a role like this, it is not an exhaustive list.
- Maintain order of processes and flow of information
- Monitor and manage communication to customers ensuring that order acknowledgements are sent, and delivery dates are confirmed
- Sales order processing
- Communicate any changes from procurement are fed directly back to the team and information passed on to customers maintaining excellent communication
- Work with procurement to ensure data on operating system (SAGE) is maintained to ensure order processing is accurate
- Liaise closely with technical, procurement, stock control, warehouse, transport, and production to ensure effective information exchange
- Participate in daily meetings, reviews, and team briefings
- Provide support to the wider management and director teams as required

To be successful in the role you will need to have excellent communication skills, great administrative skills and have a detail-focused methodical approach. You will also need to be proficient in using Microsoft office (Outlook, Teams, Word, and Excel), and have the ability to work independently and proactively. You must be comfortable in a fast-paced collaborative work environment, be able to demonstrate a positive, can-do attitude and enjoy working as part of a team. Finally, if you have some experience of using SAGE, this would be a real bonus but don’t worry - if you don’t know about that or have previous experience of window products, full training on both will be given.

In return we offer a competitive salary and the following additional benefits
- 8% non-contributory pension (on top of salary)
- 20 days leave (plus bank holidays) and additional days at Christmas
- Healthcare cash plan and wellbeing perks and rewards
- Life assurance x 2 salary

Due to the nature of the role, it will be mostly based on site but there may be occasional opportunities for hybrid working, after your training period is complete.

**How to apply?**

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Quedgeley: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Customer Service Advisor

    1 month ago

    Quedgeley, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting a Customer Service Advisor in Gloucester to join our client, a business that distributes rooftop solar PV asset portfolios across the UK. The salary for this position is £25,320 per annum and is a permanent position. Benefits and Package for a Customer Service Advisor: * Salary: £25,320 per annum * Hours: Monday - Friday...

  • Customer Service Advisor

    1 month ago

    Quedgeley, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting a Customer Service Advisor in Gloucester to join our client, a business that distributes rooftop solar PV asset portfolios across the UK.The salary for this position is £25,320 per annum and is a permanent position.Benefits and Package for a Customer Service Advisor: * Salary: £25,320 per annum * Hours: Monday - Friday...

  • Service Advisor

    4 months ago

    Quedgeley, United Kingdom Dutypoint Ltd Full time

    **Dutypoint **produces, sells and distributes pump systems primarily to the construction sector for the provision of solutions such as hot and cold water, water pressure booster sets, waste water management systems and fire safety sprinkler systems. We are an innovative and dynamic company with new products and improved versions of existing products being...

  • Mortgage Advisor

    2 days ago

    Quedgeley, Gloucestershire, United Kingdom i2i Recruitment Full time

    Mortgage Advisor Job OpportunityWe are seeking a skilled Mortgage Advisor to join our team at i2i Recruitment. As a Mortgage Advisor, you will be responsible for providing expert advice and guidance to clients on mortgage options and protection policies.Key Responsibilities:Conduct face-to-face or telephone appointments with clients to understand their needs...

  • Mortgage Advisor

    2 days ago

    Quedgeley, Gloucestershire, United Kingdom i2i Recruitment Full time

    Mortgage Advisor Job OpportunityWe are seeking a skilled Mortgage Advisor to join our team at i2i Recruitment. As a Mortgage Advisor, you will be responsible for providing expert advice and guidance to clients on mortgage options and protection policies.Key Responsibilities:Conduct face-to-face or telephone appointments with clients to understand their needs...

  • Mortgage Advisor

    3 days ago

    Quedgeley, United Kingdom CV-Library Full time

    Mortgage Advisor Competitive (Depending on experience) OTE £50,000 - £60,000 Gloucestershire My client is a market leader in the area. They are continuing to grow at a rapid rate and are in need of another mortgage advisor. Join an award-winning Estate Agency and Mortgage Broker with 10 offices across Gloucestershire and Worcestershire. Job...

  • Mortgage Advisor

    3 weeks ago

    Quedgeley, United Kingdom i2i Recruitment Full time

    About the RoleWe are seeking a highly skilled Mortgage Advisor to join our team at i2i Recruitment. As a Mortgage Advisor, you will be responsible for providing expert advice and guidance to clients on mortgage products and protection policies.Key ResponsibilitiesConduct face-to-face or telephone appointments with clients to understand their needs and...

  • Mortgage Advisor

    3 weeks ago

    Quedgeley, United Kingdom i2i Recruitment Full time

    About the RoleWe are seeking a highly skilled Mortgage Advisor to join our team at i2i Recruitment. As a Mortgage Advisor, you will be responsible for providing expert advice and guidance to clients on mortgage products and protection policies.Key ResponsibilitiesConduct face-to-face or telephone appointments with clients to understand their needs and...

  • Customer Service Representative

    4 months ago

    Quedgeley, United Kingdom William Hill Full time

    **Location** Quedgeley district centre, Gloucester, GL2 4NF **Contract type** Part-time **Salary** £10.50 **Hours** 30 hours over 5 days to include weekends and evenings - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking...

  • Tesco Travel Money Advisor

    7 days ago

    Quedgeley, Gloucestershire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money AdvisorJob Type: Permanent/Part TimeHours per week: 16 hoursSalary: £12.50 per hour + Monthly BonusWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.Benefits:A comprehensive voluntary...

  • Tesco Travel Money Advisor

    7 days ago

    Quedgeley, Gloucestershire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money AdvisorJob Type: Permanent/Part TimeHours per week: 16 hoursSalary: £12.50 per hour + Monthly BonusWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.Benefits:A comprehensive voluntary...

  • Tesco Travel Money Advisor

    1 month ago

    Quedgeley, United Kingdom Travelex Full time

    Tesco Travel Money Advisor – Tesco Gloucester Quedgeley – Part Time Job Type : Permanent/Part Time Hours per week : 14 hours Salary: £12.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly...

  • Customer Service Partner

    4 months ago

    Quedgeley, United Kingdom Specsavers Full time

    **Position: Customer Service Partner (CSP) - Audiology Domiciliary** **Location: Bristol** **Salary: £35k Basic + £5k Car allowance alongside the business profit!** If you’re looking for an investment for your future and potential six figure earnings, an incredible opportunity awaits. Due to spectacular growth and demand Specsavers are proud to...

  • Tesco Travel Money Advisor

    3 months ago

    Quedgeley, United Kingdom Travelex Full time

    Travel Services Partner - Tesco Bank Gloucester Quedgeley - Part Time **Job Type**: Permanent/Part Time- Hours per week: 20.5 hours- Salary: £12.50 per hour + Monthly Bonus- Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or...

  • Travel Money Specialist

    2 weeks ago

    Quedgeley, Gloucestershire, United Kingdom Travelex Full time

    Travel Money Advisor RoleAs a Travel Money Advisor at Travelex, you will play a vital role in providing exceptional customer service and support to our retail customers with their foreign exchange needs.Key Responsibilities:Nurture and form relationships with customers to understand their travel and currency requirements, tailoring their experience based on...

  • Travel Money Specialist

    2 weeks ago

    Quedgeley, Gloucestershire, United Kingdom Travelex Full time

    Travel Money Advisor RoleAs a Travel Money Advisor at Travelex, you will play a vital role in providing exceptional customer service and support to our retail customers with their foreign exchange needs.Key Responsibilities:Nurture and form relationships with customers to understand their travel and currency requirements, tailoring their experience based on...

  • Travel Money Specialist

    2 weeks ago

    Quedgeley, Gloucestershire, United Kingdom Travelex Full time

    Travel Money Advisor RoleAs a Travel Money Advisor at Travelex, you will play a vital role in providing exceptional customer service and support to our retail customers with their foreign exchange needs.Key Responsibilities:Nurture and form relationships with customers to understand their travel and currency requirements, tailoring their experience based on...

  • Travel Money Specialist

    2 weeks ago

    Quedgeley, Gloucestershire, United Kingdom Travelex Full time

    Travel Money Advisor RoleAs a Travel Money Advisor at Travelex, you will play a vital role in providing exceptional customer service and support to our retail customers with their foreign exchange needs.Key Responsibilities:Nurture and form relationships with customers to understand their travel and currency requirements, tailoring their experience based on...

  • Customer Order Administrator

    4 months ago

    Quedgeley, United Kingdom Anderson Recruitment Full time

    Our client based in Quedgeley, Gloucester is a very well established, successful business, this is an exciting permanent opportunity to be part of a growing business that still retains its family values. They are seeking a permanent Administrator with a focus on Order Processing to join the team. This role is ideal for individuals who possess excellent...

  • Service Coordinator

    3 weeks ago

    Quedgeley, United Kingdom Anderson Recruitment Ltd Full time

    Our client, a distributor of specialist and high-quality equipment and services to the medical industry, is currently going through a rapid growth period and are recruiting for an enthusiastic individual to join their growing and busy team. They currently have an opening for a full-time Service Support Coordinator based from their offices in Quedgeley. The...