Travel Money Specialist

2 months ago


Quedgeley, Gloucestershire, United Kingdom Travelex Full time
Travel Money Advisor Role

As a Travel Money Advisor at Travelex, you will play a vital role in providing exceptional customer service and support to our retail customers with their foreign exchange needs.

Key Responsibilities:
  • Nurture and form relationships with customers to understand their travel and currency requirements, tailoring their experience based on their destination.
  • Establish yourself as a trusted advisor, providing support and advice on Travelex products and services.
  • Process foreign exchange transactions accurately and efficiently, ensuring customer satisfaction.
  • Deliver on key performance goals, both procedural and customer-focused.
  • Utilize your attention to detail to process daily online FX requests and deliveries.
  • Implement best practice legal and regulatory standards, adhering to Travelex compliance procedures.
Requirements:
  • Numerical proficiency, handling large amounts of cash and currency regularly.
  • IT proficiency, dealing with computers and in-house till systems and ordering systems.
  • Excellent communication and interpersonal skills, building relationships with customers and colleagues.
  • Desire to succeed, making a difference and enjoying what you do.
Interview Process:

The interview process consists of four stages:

  1. Initial screening call with our Talent Acquisition Partners or Bureau Managers.
  2. Online interview with a Talent Acquisition Partner, including a numerical and accuracy test.
  3. Bureau visit, meeting with the Bureau Manager and seeing the working environment.
  4. Offer to join Travelex as a Travel Money Advisor, if successful.

We are an equal opportunity employer, valuing diversity and not discriminating on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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