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Customer Service Administrator

3 months ago

Newcastle upon Tyne, United Kingdom Pin Point Recruitment Full time

Customer Service Administrator – Dutch speaking

* Northumberland

* Up to £26,000

* Full time

* Permanent

A leading manufacturer in Northumberland is looking for a Dutch speaking customer service to support their growing client base. You will be the first point of contact for our Dutch-speaking customers, providing exceptional service and administrative support.

Role Overview

* Respond to customer inquiries via phone, email, and chat in Dutch and English.

* Process orders, manage customer accounts, and handle inquiries regarding product availability, pricing, and delivery.

* Resolve customer issues efficiently and professionally, ensuring customer satisfaction at all times.

* Maintain accurate records of customer interactions and transactions in our CRM system.

* Collaborate with other departments, including sales, logistics, and production, to ensure seamless order fulfilment.

* Assist with administrative tasks as required to support the smooth operation of the customer service department.

Knowledge and Experience

* Fluency in Dutch and English (both spoken and written) is essential.

* Previous experience in a customer service or administrative role, preferably in a manufacturing or technical environment.

* Proficiency in Microsoft Office and experience with CRM systems is an advantage