Customer Service Administrator

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Duval Associates Ltd Full time
Customer Operations Executive

A fantastic opportunity has arisen for a professional and engaging administrator to join our team in Newcastle City Centre. As a Customer Operations Executive, you will be responsible for providing exceptional customer service, logistics, and operational support to our business and customers via phone and email.

Key Responsibilities:
  • Dealing with correspondence, phone calls, and queries
  • Providing customer service to customers and working with the customer service team in China
  • Responsible for handling all orders from customers, from order to cash
  • Closing relationships with the sales team
  • Assisting with managing bookkeeping, accounts payable, and accounts receivable
  • Preparing VAT returns in various Western European countries
  • Managing office space and facilities, including contracts with suppliers and insurance companies, health and safety policies, and ordering stationery and furniture
  • Providing freight purchasing assistance
  • Monitoring staff travels with a travel agent

This is a fantastic opportunity for someone who is local, can multi-task, learn, and has good IT skills and a great attitude. If you are looking for a role with variety and full training provided, then this could be the perfect opportunity for you.

About Duval Associates Ltd:

Our company is a global business with European HQ in Newcastle, with growth across Europe, the Middle East, and Africa in the next 3 years. We are a lovely multicultural team, and we offer a prime city centre location in Newcastle. You will get full training, and we are looking for someone with a great attitude, flexibility, team play, administration skills, and a strong understanding of customer service.

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