Business Centre Manager

1 month ago

Cheadle Borough of Stockport, United Kingdom The Recruitment Co Full time

Job Title: Business Centre Manager - Facilities management
Salary: Upto £29,500p/a DOE (plus the ability to earn 25% of the salary in bonuses)
Location: Cheadle SK8 (Must have flexibility to travel to other sites across the North West)
Hours: 9am - 5pm Monday to Friday
Permanent Contract

Commercial duties:

Carry out customer viewings
Engage in the sales process from customer viewings to signing office agreements.
Own and drive the customer journey from end to end, ensuring we are consistently exceeding customers' expectations and maximising conversion
Onboarding - manage customer key touchpoints throughout their term (e.g., show round, move in, post move in feedback)
Retention - own the end to end renewal process
Processing of supplier invoices
Monthly invoicing
Reviewing and managing site P&L against budget
Achieve budgeted profit for your Centre
Ensure Centre debt is regularly reviewed, all overdue invoices are resolved in line with budget, with regular liaison with Credit Control team.
Engage in regular networking events
Build relationships with local Commercial Real Estate AgentsCustomer Service duties:

Take full responsibility for customer service within centre
Responsibility for the prompt resolution of all customer queries/enquiries
Understand the output of the NPS, ensuring agreed Action Plan is delivered
Manage customer move in and out efficiently, cost effectively and smoothly
To ensure meetings room standards are maintained (ie furniture layout set-up as requested and equipment checked)
Work closely with Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time.
Responsible for the day-to-day operation of the business centre
Daily walk round to confirm that standards of appearance are being maintained.
Ensure that company procedures are adhered to.
Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly evacuations, identification of hazards of slips, trips and falls etc)General duties:

Take responsibility for own learning and development.
Actively participate in, and drive, activities that improve the quality of the service.
Maintain up-to-date knowledge of local market including current customer base, direct competition and local commercial rates
Where role requires line management of direct report
Any other duties reasonably required by your line manager
Key Skills:

Proven sales skill and experience
Good working knowledge of Microsoft 365
Marketing
Negotiating
Excellent time management and prioritization
Line management experience
Excellent communication skills at all levels
Problem solver by nature
Professional appearance and personality
Flexible
Must own a Full clean driving licenseAPPLY TODAY

#CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

This role is posted on behalf of The Recruitment Co., a sister company of Blue Arrow

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