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Business Centre Operations Manager
2 months ago
Position: Business Centre Operations Manager - Facilities Oversight
Salary: Up to £29,500 per annum (Dependent on Experience)
Location: Flexible travel required across the North West
Hours: Monday to Friday, 9am - 5pm
Employment Type: Permanent
Key Responsibilities:
- Commercial Responsibilities:
- Conduct customer tours of the facilities.
- Participate actively in the sales process from initial viewings to finalizing agreements.
- Oversee the customer experience from start to finish, ensuring satisfaction and optimizing conversion rates.
- Manage the onboarding process, including customer interactions during their transition.
- Handle the renewal process for existing customers.
- Process supplier invoices and manage monthly billing.
- Monitor and manage the site's Profit and Loss against the budget.
- Achieve the financial targets set for the Centre.
- Regularly review outstanding debts and collaborate with the Credit Control team to resolve overdue invoices.
- Participate in networking events to enhance business relationships.
- Establish connections with local Commercial Real Estate Agents.
Customer Service Responsibilities:
- Take charge of customer service operations within the centre.
- Ensure prompt resolution of customer inquiries and issues.
- Analyze customer feedback through NPS and implement the agreed Action Plan.
- Facilitate smooth and efficient customer transitions in and out of the centre.
- Maintain meeting room standards, ensuring setup and equipment are in order.
- Collaborate with the Operations team to uphold site standards and ensure timely maintenance and refurbishments.
- Oversee the daily operations of the business centre.
- Conduct regular inspections to confirm that appearance standards are met.
- Ensure compliance with company policies and procedures.
- Adhere to all Health & Safety regulations, including routine fire alarm tests and hazard identification.
General Responsibilities:
- Commit to personal learning and development.
- Engage in initiatives that enhance service quality.
- Stay informed about the local market, including customer demographics and competitive landscape.
- Manage direct reports where applicable.
- Perform any additional duties as assigned by management.
Essential Skills:
- Demonstrated sales expertise and experience.
- Proficient in Microsoft 365 applications.
- Strong marketing acumen.
- Effective negotiation skills.
- Excellent time management and prioritization abilities.
- Experience in line management.
- Exceptional communication skills across all levels.
- Natural problem-solving abilities.
- Professional demeanor and appearance.
- Flexibility in work approach.
- Possession of a full, clean driving license.
Join Our Team
The Recruitment Co. is an equal opportunity employer committed to fostering diversity and inclusion in the workplace.
This role is advertised on behalf of The Recruitment Co., a sister company of Blue Arrow.