Business Centre Manager
5 days ago
We are seeking a highly skilled and experienced Business Centre Manager to join our team at The Recruitment Co. This is a fantastic opportunity to work with a leading recruitment agency and take on a challenging role that requires strong commercial and customer service skills.
Key Responsibilities- Manage the day-to-day operations of the business centre, ensuring that all aspects of the centre are running smoothly and efficiently.
- Develop and implement strategies to drive sales and revenue growth, working closely with the sales team to identify new business opportunities.
- Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
- Manage the customer journey from initial contact to onboarding and beyond, ensuring that customers receive a seamless and high-quality experience.
- Work closely with the operations team to ensure that site standards are maintained and maintenance and refurbishments are completed on time.
- Take responsibility for the prompt resolution of all customer queries and enquiries, ensuring that customers receive a high level of service at all times.
- Manage the end-to-end renewal process, ensuring that customers are retained and that revenue is maximized.
- Process supplier invoices and manage the centre's finances, ensuring that all financial transactions are accurate and up-to-date.
- Review and manage site P&L against budget, ensuring that the centre is achieving its financial targets.
- Ensure that the centre's debt is regularly reviewed, all overdue invoices are resolved in line with budget, and that regular liaison is maintained with the Credit Control team.
- Engage in regular networking events and build relationships with local commercial real estate agents to drive business growth.
- Proven sales and customer service skills, with a strong track record of driving revenue growth and delivering exceptional customer experiences.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Strong commercial acumen, with the ability to analyze financial data and make informed decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Line management experience, with the ability to lead and motivate a team to achieve business objectives.
- Full clean driving license and ability to travel to other sites across the North West.
- A competitive salary and bonus structure, with opportunities for career progression and professional development.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional results.
- The opportunity to work with a leading recruitment agency, with a strong reputation for excellence and a commitment to diversity and inclusion.
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