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Facilities Management Centre Leader

2 months ago

Cheadle, Staffordshire, United Kingdom The Recruitment Co. Full time

Position: Business Centre Operations Manager - Facilities Oversight
Salary: Up to £29,500 per annum DOE (plus potential bonuses of 25% of salary)
Location: Cheadle SK8 (Flexibility required for travel to various locations across the North West)
Working Hours: 9am - 5pm, Monday to Friday
Employment Type: Permanent

Commercial Responsibilities:

  • Conduct customer tours of the facility
  • Participate in the sales process from initial viewings to finalizing office agreements.
  • Manage and enhance the customer experience throughout their journey, ensuring expectations are exceeded and conversion rates are maximized.
  • Oversee the onboarding process, managing key customer interactions during their tenure (e.g., facility tours, move-in procedures, and post-move feedback).
  • Handle the renewal process for customer agreements.
  • Process supplier invoices efficiently.
  • Manage monthly invoicing tasks.
  • Review and oversee site profit and loss statements against budget.
  • Achieve targeted profit margins for the Centre.
  • Regularly assess Centre debt, ensuring overdue invoices are addressed in line with budgetary guidelines, collaborating with the Credit Control team.
  • Participate in networking events to foster business relationships.
  • Establish connections with local Commercial Real Estate Agents.

Customer Service Responsibilities:

  • Take full ownership of customer service within the Centre.
  • Ensure prompt resolution of all customer inquiries and issues.
  • Analyze NPS feedback and implement the agreed Action Plan.
  • Facilitate smooth and efficient customer move-ins and move-outs.
  • Maintain meeting room standards, ensuring furniture is arranged as requested and equipment is functional.
  • Collaborate with the Operations team to uphold site standards and ensure timely maintenance and refurbishments.
  • Oversee the daily operations of the business centre.
  • Conduct daily inspections to confirm that appearance standards are upheld.
  • Ensure compliance with company procedures.
  • Adhere to all Health & Safety protocols (including weekly fire alarm tests, biannual evacuations, and hazard identification).

General Responsibilities:

  • Take initiative for personal learning and development.
  • Actively engage in activities that enhance service quality.
  • Stay informed about the local market, including customer demographics, competition, and commercial rates.
  • Manage direct reports as required by the role.
  • Perform any other reasonable duties as assigned by your line manager.

Essential Skills:

  • Demonstrated sales expertise and experience.
  • Proficient in Microsoft 365 applications.
  • Strong marketing skills.
  • Effective negotiation abilities.
  • Excellent time management and prioritization skills.
  • Experience in line management.
  • Outstanding communication skills across all levels.
  • Natural problem-solving abilities.
  • Professional demeanor and appearance.
  • Flexibility in approach.
  • Possession of a full, clean driving license.

Join our team today

The Recruitment Co. is committed to equal opportunities and values diversity and inclusion in the workplace.

This position is advertised on behalf of The Recruitment Co., a sister company of Blue Arrow.

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