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Counter Business Manager
2 months ago
We are seeking a highly skilled and experienced Business Manager to join our team at Charlotte Tilbury Beauty. As a Business Manager, you will be responsible for leading and engaging your team to achieve sales and operational targets.
Key Responsibilities- Deliver weekly and monthly productivity reporting to the Field Sales Manager
- Drive sales success through motivation of the team to hit daily and monthly KPI targets
- Lead a high-performing team through daily briefs, performance 121 meetings, and general line management
- Manage monthly rota scheduling, payroll budgeting, and forecasting
- Work and liaise with host store partners and senior stakeholders to ensure brand compliance
- Monitor stock levels and provide proactive counsel to the Field Sales Manager on stock lines
- Develop and implement people planning, talent management, and succession planning strategies
- Act with integrity when dealing with complex people matters and adhere to company policies and procedures
- Own the end-to-end recruitment process and provide a magical candidate experience
- Identify training needs and provide feedback on advancement opportunities
- Drive business KPI performance to achieve market-leading results
- Ensure exceptional customer experience and embed the magic service methodology
- Own counter metrics and unlock steps to manage future risks and opportunities
- Think limitlessly and propose plans, events, and activities to unlock commercial success
- Adhere to health and safety guidance and execute flawless grooming standards
We offer a structured induction program, Charlotte's Magic Academy, which provides comprehensive training on all aspects of the role. Our team of industry experts will support and work with you to explore your learning potential and career goals.
You will receive exclusive launches of our products, access to Tilbury Treats, and other fabulous benefits such as life assurance, birthdays off work, and team sales incentives.
At Charlotte Tilbury Beauty, our mission is to empower everyone to be the most beautiful version of themselves. We celebrate and support diversity, equity, and inclusion in our growing global workforce.
