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Business Centre Operations Manager
2 months ago
Job Summary:
We are seeking an experienced Business Centre Operations Manager to join our team at The Recruitment Co. As a key member of our operations team, you will be responsible for the day-to-day management of our business centre, ensuring that all aspects of the centre's operations are running smoothly and efficiently.
Key Responsibilities:
- Manage customer relationships and ensure excellent customer service
- Oversee the sales process from customer viewings to signing office agreements
- Drive the customer journey from end to end, ensuring consistent delivery of exceptional customer experiences and maximizing conversion
- Onboard new customers, managing key touchpoints throughout their term
- Retain existing customers, owning the end-to-end renewal process
- Process supplier invoices and manage monthly invoicing
- Review and manage site P&L against budget, achieving budgeted profit for the centre
- Ensure centre debt is regularly reviewed, with all overdue invoices resolved in line with budget
- Engage in regular networking events and build relationships with local commercial real estate agents
- Take responsibility for customer service within the centre, resolving queries and enquiries promptly
- Manage customer move-in and move-out efficiently, cost-effectively, and smoothly
- Ensure meetings room standards are maintained, including furniture layout and equipment
- Work closely with the operations team to maintain site standards and complete maintenance and refurbishments on time
- Responsible for the day-to-day operation of the business centre, including daily walk-rounds to ensure standards of appearance are being maintained
- Ensure company procedures and health and safety procedures are adhered to
- Take responsibility for own learning and development, actively participating in activities that improve the quality of the service
- Maintain up-to-date knowledge of the local market, including current customer base, direct competition, and local commercial rates
Requirements:
- Proven sales skills and experience
- Good working knowledge of Microsoft 365
- Marketing and negotiating skills
- Excellent time management and prioritization skills
- Line management experience
- Excellent communication skills at all levels
- Problem-solving skills
- Professional appearance and personality
- Flexible and able to travel to other sites across the North West
- Must own a full, clean driving license
