Retail Operations Director

4 months ago

Cheadle, United Kingdom Pets at Home Full time

**Regional Operation Director - North (Stafford to Wick)**
- Field based, regional travel from home location
- Highly competitive total reward package

**Does the thought of joining the UK’s leading Pet Care business as a Regional Operations Director, inspire an internal tail-wag for you? If it does, paws for thought and read on.**

This role presents a rare opportunity to lead growth initiatives across our Northern region, comprising c150 Pet Care Centres.

**About the role**

As our Regional Operations Director, your purpose is to provide clear strategic direction for the eight Area Management teams, within your designated region, by translating our strategy into a meaningful vision with clear deliverables that support continuous improvement and business growth.

Embodying our passion for our people and our consumers, you are capable of seeking out and analysing insight from across our business to support the evolution of our consumer experience, continuing to develop and grow our teams and drive profitability.

Owning responsibility for a significant sales budget, you will be a strategic leader, able to ensure future-vision focus whilst embracing the agility to join operational teams and ‘do the do’ when required. You will have the ability to translate strategic plans and outputs into simple messaging, which is clear and understood across the different stakeholder groups, including retail, commercial and marketing colleagues.

Working closely with the regional support team and our support office colleagues, you personally own the performance, engagement and development of our Area Managers and will spend time with them regularly in pet care centres coaching for excellence. Continually evolving, you are a leader of change across the business.

**About Us**

“We put pets first” is our number one value at Pets at Home. Every colleague has a part to play to ensure that we deliver on this value every day. Our love and understanding of pets led us to develop our long-term goal to improve the life of every pet in the UK.

This covers not only the pets in our care, the pets of owners that use our products and services but also the pets that we can help through our charity work and through educating and advocating for change in society and the wider pet care and veterinary industry.

**We put pets first;** it’s not simply a statement, its’ our driving principle.

**About You - what we would like you to bring to our role and teams**

You will have demonstrable experience in delivering growth within the retail sector, with exceptional leadership and strategic planning skills alongside the agility to take a hands-on approach, leading from the front as required. A calm and confident leader, you will establish trust and credibility with your team, inspiring followship and a culture of affective challenge.

An engaging and credible leader, you will have the agility and influencing skills to move across a variety of stakeholder groups. Your commercial expertise will bring purpose and engagement, driving operational experience and excellence in your region.

**An overview of some of the core deliverables and focus for the role**
- ** Strategic Visioning - **Able to see the bigger picture and articulate the direction of travel to your region with strong and engaging communication
- ** Sales Delivery -** Accountable for the sales (and cost lines) plan delivery across your region, driving growth and purposeful commerciality
- ** Standards and Service Execution -** A relentless drive for high standards across all areas of accountability, ensuring a consistent consumer experience regardless of location
- ** High Performing Team -** A highly engaged and motivated team that feels set up to succeed within a culture of high support, high challenge and with low colleague turnover
- ** Relationship Management - **Robust relationships across the Area Management population, both within your Region and beyond. An honest and strong two-way relationship with your direct peers to ensure a consistent Retail voice is represented to the rest of the business

**Skills and Behaviours**
- A proven track record operating at a senior leadership level for a leading UK/International retailer(s) or multi-site service provider
- Outstanding interpersonal skills with an ability to build trusting and robust relationships, both in person and remotely
- Excellent communication skills, both written and verbal and an awareness and ability to adapt communication style for varying audiences
- A data focused mindset, gaining insight to drive and execute commercial opportunities and taking actions to mitigate risks
- Proven leadership skills with a high support, high challenge approach to develop and drive a high performing team culture
- A natural coach and developer of people, inspiring your broader teams through a natural drive and energy to support, creating fun and positivity
- Evidence of executing exceptional standards focusing on a consu

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