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Retail Concession Leader

3 months ago

Cheadle, Staffordshire, United Kingdom REISS Full time

Why Join Reiss?

At Reiss, we pride ourselves on our commitment to sustainability, quality, and timeless design. With a strong presence in over 230 locations worldwide, including standalone stores, concessions, and online platforms, we have established ourselves as a premier luxury brand.

Our mission is to grow our business while delivering exceptional experiences for our customers. In our retail teams, this translates to providing outstanding customer service, creating a distinctive store environment, and collaborating effectively to exceed both customer expectations and business objectives.

Role Overview

We are seeking a dedicated Concession Manager to join our retail team at Reiss. In this pivotal role, you will oversee our concession operations, ensuring that we meet our targets and maintain high standards of commercial and operational excellence.

Key Responsibilities

  • Establishing long-term goals for the concession
  • Overseeing daily operations and performance metrics
  • Leading the team to provide a personalized and exceptional customer experience
  • Managing inventory levels and implementing effective stock control measures
  • Ensuring compliance with promotional and merchandising standards
  • Recruiting and retaining top talent within the team
  • Conducting regular performance evaluations and feedback sessions

Ideal Candidate Profile

  • Previous experience in retail management within a comparable environment
  • A passion for premium or luxury products is advantageous, though all retail backgrounds are welcome
  • Demonstrated success in enhancing overall business performance
  • Proven ability to deliver outstanding customer service through effective team leadership
  • Strong visual merchandising and commercial product management skills
  • Ability to navigate customer service, operational, technical, and visual aspects of the role
  • Confidence in high-pressure situations and a fast-paced retail setting
  • Self-motivated with a focus on achieving both team and individual objectives
  • Excellent people management skills to inspire and develop your team
  • Strong written and verbal communication abilities

What We Offer

  • Seasonal business attire allowance
  • Generous employee discount program
  • Attractive bonus and commission structures
  • Comprehensive wellbeing and financial support through our Employee Assistance Programme
  • Fully funded health support via our medical cash plan
  • Discounts on fitness memberships
  • Family-friendly policies, including enhanced parental leave
  • 25 days of annual leave
  • Employee referral incentives
  • Opportunities for career advancement

Join us at Reiss and contribute to our story...

#WeAreReiss

We value diversity and are committed to ensuring our hiring processes are fair and equitable, promoting equal opportunities for all candidates.

We encourage individuals from all backgrounds to apply, even if they do not meet every requirement listed. We believe in the importance of cultural fit and a willingness to learn.