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Sales and Customer Service Apprenticeship Trainer
2 months ago
Zenith People are looking to recruit an experienced Sales and Customer Service Apprenticeship Trainer. The role is to provide excellent teaching and learning sessions for Level 2 and 3 Customer Service and Level 4 Sales Executive apprenticeship standards, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation.
Role responsibilities and requirements:
· To deliver high quality apprenticeship standards using methods that will stimulate learning appropriate to learner needs and the demands of the programme both face to face and remote, 1-2-1 and in groups when required.
· Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements.
· Complete and use initial assessment results to ensure learning needs are met.
· Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners.
· Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
· To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates.
· Provide thorough feedback to employers and learners during reviews on progress.
· Seek feedback from learners on learning support materials to review and improve the service and learning experience.
· Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines.
· Act on feedback from teaching observations, employers, peers, or other review processes.
· Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements.
· To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed.
· Provide impartial advice and guidance to all learners to support progression.
· Promote Safeguarding and Prevent, British Values, Maths and English in all sessions.
· Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.
· Use a variety of delivery methods that will stimulate learning appropriate to learner needs.
· Deliver additional sessions and one to one support where required to ensure all learners can succeed.
· Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available.
· Complete weekly update meetings and monthly caseload reports.
· Deliver against internal standards, systems and procedures and involvement in internal audit programme.
· Contribute to external audits from awarding organisations and funders.
· Maintain up to date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services.
· Provide a high level of customer service to all learners and parties contacting the business.
· Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds.
· Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA
· Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels.
· Experience of unsupervised working and using own initiative.
· Experience of online learning and assessment platforms.
· The ability to work in a target orientated environment and achieve required measures of success and quality.
· Understand different learning styles and how to differentiate through various teaching methods.
· Be able to motivate self and learners.
· Be willing to work flexible hours and locations as required, be committed and enthusiastic.
· Excellent organisational, IT and administrative skills
· Full, clean driving licence and use of a vehicle must be flexible with travel. (Business in
