Sales and Customer Service Apprenticeship Trainer

2 months ago

Hebburn, United Kingdom CV-Library Full time

Provide excellent teaching and learning sessions for Level 2 and 3 Customer Service and Level 4 Sales Executive apprenticeship standards, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation.

Role responsibilities and requirements:

* To deliver high quality apprenticeship standards using methods that will stimulate learning appropriate to learner needs and the demands of the programme both face to face and remote, 1-2-1 and in groups when required.

* Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements.

* Complete and use initial assessment results to ensure learning needs are met.

* Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners.

* Monitor learner progress to ensure learning continues and learners achieve in a timely manner.

* To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates.

* Provide thorough feedback to employers and learners during reviews on progress.

* Seek feedback from learners on learning support materials to review and improve the service and learning experience.

* Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines.

* Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements.

* To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed.

* Promote Safeguarding and Prevent, British Values, Maths and English in all sessions.

* Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.

* Use a variety of delivery methods that will stimulate learning appropriate to learner needs.

* Deliver additional sessions and one to one support where required to ensure all learners can succeed.

* Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available.

* Complete weekly update meetings and monthly caseload reports.

* Deliver against internal standards, systems and procedures and involvement in internal audit programme.

* Maintain up to date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services.

* Provide a high level of customer service to all learners and parties contacting the business.

* Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds.

* Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA

* Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels.

* Experience of unsupervised working and using own initiative.

* Experience of online learning and assessment platforms.

* The ability to work in a target orientated environment and achieve required measures of success and quality.

* Understand different learning styles and how to differentiate through various teaching methods.

* Be willing to work flexible hours and locations as required, be committed and enthusiastic.

* Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)

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