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Customer Service Manager
2 months ago
Our client is recruiting for an experienced Customer Service Manager to join its team in Reading.
This will be a permanent position. Reporting directly into the General Manager, you will be leading the Service Office team.
Shift:
* Monday to Friday: 7am to 4pm (some scope for flexibility)
* Working 1 Saturday in 4 (Lieu day given back)
Pay Rate:
* £38,264 per annum
Responsibilities:
* To lead and motivate the Service Office team to consistently deliver the highest levels of customer service
* To assist the General Manager on day-today customer service issues.
* To assist, in close consultation with the General Manager and Head of HR, certain employee personnel matters covering performance within the department.
* To actively manage and improve the Customer experience.
* Ensure that there is excellent communication with the external service team.
* Keeping accurate records for customer requests and responding to queries in a timely manner.
* Develop comprehensive knowledge on the customer service system and the portal, providing both colleagues and customers with advice and support.
* To provide training and development for all staff from start of service and throughout their employment, and regularly review their needs and progress to ensure a multi skilled office.
* Develop strong relationships with key customer contacts.
* Take ownership of Customer issues, especially escalated matters, resolving, feeding back to the Customer and put plans in place to avoid repeated issues.
* To attend training courses as required.
* Other Ad hoc duties as required.
Skills Required:
* Previous experience working in Customer Service environment and leading a team
* Ability to communicate well and effectively within a team
* Ability to inspire and motivate the people around
* Passion for people and providing first class customer service
If you are interested in this position, please apply today with your updated CV or get in contact with Aligra Reading.
Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Accountancy & Finance, Professional & Executive, Automotive and Transport & Logistics sectors
