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Customer Service Manager
3 months ago
Customer Service Manager
Surgical instrument sterilisation
Circa £38k + benefits
Reading
Monday to Friday, some flexibility – core hours, 7am – 4pm or 8am – 5pm (some flexibility) + 1 Saturday in 4
Vanta Staffing are the exclusive staffing partner to an amazing confectionary manufacturer who have seen phenomenal growth in the wholesale & ecommerce businesses and are now looking for an experienced Customer Service Manager who can help them achieve the next phase in the growth plans
The Duties of the Customer Service Manager will include;
Manage the customer experience & manage the full contact centre & department
Manage the day to day running’s of the office
Assist the general manager with personnel matters; recruitment, training, discaplinaries & dismissals
manage the customer service function to a high standard, surpass & maintain customer satisfaction
collate, report & manage KPIs and other management statistics
Hours of work, Monday to Friday, some flexibility – core hours, 7am – 4pm or 8am – 5pm (some flexibility) + 1 Saturday in 4
This is an award winning company who believe in a friendly, fun, family orienteered culture and by being the best through knowledge and excellence. Amazing development plans on offer for the right people
The Successful Customer Service Manager will enjoy:
Circa £38k + benefits
Global company with excellent promotional opportunities
The Required experience & characteristics of the Customer Service Manager will be:
Proven experience in a similar, business to business customer service role
Ideally, experience from the Accident Body Repair or Automotive sector
Ability to build and maintain professional relationships
Professional fluency in English, other languages a plus
Please apply today to avoid disappointment.
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