Tenancy Support Office
1 month ago
Our public sector client is looking for a temporary Tenancy Support Officer to join them.
Location – Loughborough
Pay Rate - £12.80ph
You will assist with lettings and follow up support to new tenants to set up tenancies and provide tenancy support and advice to existing tenants as required
Experience Required:
* Experience in delivering a high-quality housing service supporting positive outcomes for vulnerable residents.
* Experience in working intensively with vulnerable people within a social or supported housing setting.
* Experience of working with people with mental health difficulties, substance abuse difficulties and offending history.
Skills/Knowledge:
* Ability to make decisions, take the initiative, and work under own direction.
* Excellent problem solving skills and the ability to use appropriate discretion to address complex situations.
* Ability to manage a demanding case load and to plan and prioritise effectively in order to achieve targets and meet deadlines.
* Basic knowledge of housing law and good housing practice.
* Ability to understand, interpret and fully apply prescribed processes in line with Council policy, including the application of sound judgement and discretion where required.
* Ability to assess housing support need and vulnerabilities and deliver targeted support
* Ability to work in partnership with external agencies to achieve positive outcomes for vulnerable households.
* A good understanding and practical experience of Information Technology
* Current knowledge of Welfare Benefits.
* Good written communication skills including the ability to produce concise and clear reports
* Ability to maintain accurate and comprehensive records both manually and electronically.
* Good knowledge of the statutory framework in relation to safeguarding and an ability to apply this in practice and in day to day case work
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