Tenancy Support Officer

2 days ago

Loughborough, Leicestershire, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a highly motivated and experienced Tenancy Support Officer to join our team at CRA GROUP LIMITED. As a key member of our Housing Services team, you will play a vital role in ensuring the Council achieves its vision and business objectives.

Key Responsibilities
  • Provide effective tenancy-related support to vulnerable customers to enable them to sustain their tenancies and live independently.
  • Work intensively with vulnerable people within a social or supported housing setting to deliver a high-quality housing service.
  • Support a performance management culture focused on achieving key objectives and contribute to the development of improvement plans that meet the diverse needs of customers.
  • Act as an ambassador of the Council by displaying a professional and responsible attitude at all times.
  • Comply with the organisation's health and safety, equality, diversity, and inclusion policies.
Essential Qualifications and Experience
  • Experience in delivering a high-quality housing service supporting positive outcomes for vulnerable residents.
  • Experience in working intensively with vulnerable people within a social or supported housing setting.
  • Experience of working with people with mental health difficulties, substance abuse difficulties, and offending history.
Additional Information

This position is located in a local government setting, and the successful candidate will be required to work in a team environment to deliver a high-quality service to all service users fairly and without discrimination.

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