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Housing Support Specialist

2 months ago

Loughborough, Leicestershire, United Kingdom CRA GROUP LIMITED Full time
{"Job Title": "Tenancy Support Officer", "Job Summary": "We are seeking a dedicated and customer-focused individual to join our team as a Tenancy Support Officer. In this role, you will play a vital part in ensuring the Council achieves its vision and business objectives by providing effective tenancy-related support to vulnerable customers.

Your key responsibilities will include:

* Supporting a performance management culture focused on achieving key objectives
* Taking personal responsibility for promoting a customer-focused service
* Contributing to the development of improvement plans that meet the diverse needs, requirements, and aspirations of customers
* Contributing to establishing a well-motivated and empowered team, supporting colleagues and partners, and showing mutual respect and understanding of each other\u2019s roles and responsibilities at all times
* Acting as an ambassador of the Council by displaying a professional and responsible attitude at all times
* Being committed and sensitive to ensuring equality of opportunity in service provision and employment practices
* Supporting a value for money culture that delivers continuous improvement throughout the organization
* Complying with the organization\u2019s health and safety, equality, diversity, and inclusion policies
* Ensuring that legal, statutory, and any other relevant provisions governing or affecting the Council and Services are strictly observed

To be successful in this role, you will need:

* Experience in delivering a high-quality housing service, supporting positive outcomes for vulnerable residents
* Experience in working intensively with vulnerable people within a social or supported housing setting
* Experience of working with people with mental health difficulties, substance abuse difficulties, and offending history

If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.

Please note that this position is located in Charnwood, and part-time working is available.

We look forward to hearing from you"}