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It Support Engineer

1 month ago

Nationwide, United Kingdom Jackson Hogg Ltd Full time

Are you highly motivated and passionate about delivering exceptional customer experiences? If so then please read on

Our client are a Global Enterprise who are expanding their Global Customer Service Team and seeking a skilled Support Engineer with extensive EUC experience to join the EMEA Team.

Key Responsibilities:

* Assist customers and prospects with troubleshooting and resolving issues during the implementation of our suite of applications.

* Engage with customers and prospects through chat, email, and remote sessions to resolve issues and deploy solutions.

* Collaborate with the Customer Success team to ensure customers receive maximum value from their investment.

* Provide support through break/fix issues, upgrades, deployments, integrations, and utilization.

* Analyze customer environments and offer feedback on best practices.

Who We're Looking For: Our ideal candidate is an experienced IT professional with deep knowledge in IT operations. We are looking for strong communicators and collaborative team players who enjoy solving puzzles, are lifelong learners, and aren't afraid to take the initiative. You must be highly organized, able to prioritize tasks, and respond quickly to customer needs.

Requirements:

* 3+ years of experience in a fast-paced IT support environment.

* Working knowledge of VDI solutions (Citrix/VMware/AVD).

* Strong knowledge of Windows OS/Networking.

* Experience with PowerShell/Scripting.

* Exceptional interpersonal and communication skills.

* Attention to detail, accuracy, proactivity, and the ability to anticipate needs.

* Positive attitude and a strong customer-centric approach.

* Willingness to travel internationally on occasion.

Preferred Qualifications:

* Previous experience with SaaS companies.

* Familiarity with Mac/Linux.

* Experience with SAML/SSO/MFA.

* Fluency in additional foreign languages.

Joining our client means becoming part of a team that values innovation, collaboration, and customer satisfaction. If you're ready to take your career to the next level and make a significant impact, apply now and be a part of the growth journey

There are fantastic benefits including private Healthcare and unlimited holiday aswell as Fully remote working