End User Computing Support Engineer

2 weeks ago


Nationwide, United Kingdom Jackson Hogg Ltd Full time

Are you driven by a passion for providing outstanding customer service? If so, we invite you to explore this opportunity.


Jackson Hogg Ltd is a leading organization in the technology sector, expanding its Global Customer Service Team. We are in search of a proficient Support Engineer with substantial End User Computing (EUC) expertise to join our EMEA division.


Key Responsibilities:
  • Assist clients and potential customers in troubleshooting and resolving issues during the deployment of our comprehensive suite of applications.
  • Engage with clients through various communication channels, including chat, email, and remote sessions, to address concerns and implement solutions.
  • Collaborate with the Customer Success team to ensure clients derive maximum value from their investments.
  • Provide support for break/fix incidents, upgrades, deployments, integrations, and overall utilization.
  • Evaluate customer environments and provide insights on best practices.

Who We're Looking For:

Our ideal candidate is a seasoned IT professional with extensive knowledge in IT operations. We seek strong communicators and collaborative team players who thrive on problem-solving, are committed to continuous learning, and are proactive in their approach.

You should be highly organized, capable of prioritizing tasks effectively, and responsive to client needs.


Requirements:
  • Minimum of 3 years of experience in a dynamic IT support environment.
  • Proficient understanding of VDI solutions (Citrix/VMware/AVD).
  • Strong knowledge of Windows operating systems and networking.
  • Experience with PowerShell and scripting.
  • Exceptional interpersonal and communication abilities.
  • Attention to detail, accuracy, proactivity, and the ability to anticipate client needs.
  • A positive attitude and a strong customer-centric mindset.
  • Willingness to travel internationally on occasion.

Preferred Qualifications:
  • Prior experience with Software as a Service (SaaS) companies.
  • Familiarity with Mac and Linux operating systems.
  • Experience with SAML, SSO, and MFA technologies.
  • Fluency in additional foreign languages is a plus.

Joining Jackson Hogg Ltd means becoming part of a team that values innovation, collaboration, and customer satisfaction. If you are ready to elevate your career and make a significant impact, we encourage you to consider this opportunity.


We offer fantastic benefits, including private healthcare, unlimited holiday, and fully remote working options.


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