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Network Support Engineer

3 months ago

Nationwide, United Kingdom Haven Holidays Careers Full time
Position Overview:

As a Field Engineer, you will be integral to maintaining and enhancing our network infrastructure. Your role will involve working closely with our technical teams to ensure seamless connectivity across our various locations.


Key Responsibilities:
  • Deliver on-site technical assistance to our parks throughout the UK.
  • Assist in the installation and certification of structured cabling systems, including both fibre and copper options.
  • Diagnose and resolve network issues, ensuring minimal disruption to services.
  • Provide exceptional customer service with a positive and proactive approach.
  • Adhere to health and safety regulations in all aspects of your work.
  • Collaborate with technology teams and external service providers to achieve project objectives.
  • Offer desk-side support for end-user computing and related devices.

Qualifications:

The ideal candidate will possess:

  • Strong communication skills with a focus on customer satisfaction.
  • A comprehensive technical background in both copper and fibre installation and troubleshooting.
  • A solid understanding of IT infrastructure and networking principles, ideally within the leisure or hospitality sector.
  • A valid driving license.

Preferred Skills:
  • IPAF certification for powered access platforms.
  • PASMA certification for working at height.
  • First aid certification.
  • Experience with EPOS systems.
  • Familiarity with architectural plans and drawings.
  • Proficiency in using Fluke DTX/DSX equipment and generating test reports.

Benefits:
  • Generous holiday allowance that increases with tenure, along with a 'Holiday Buy Scheme'.
  • Annual performance bonus.
  • Discounts on Haven and Warner Hotels holidays for you and your family.
  • Comprehensive wellbeing support.
  • Access to exclusive corporate events.
  • Career development opportunities, including apprenticeships and degree programs.
  • Enhanced family-friendly policies and pay.

Company Culture:

At Haven, we pride ourselves on our supportive and inclusive culture. We encourage openness and authenticity among our team members, ensuring everyone feels valued.

We embrace a hybrid working model, allowing flexibility in how and where you work.


Recruitment Process:

The selection process may involve multiple stages, including interviews and potential skills assessments. We are committed to providing a supportive experience for all candidates.

Diversity and inclusion are fundamental to our mission, and we welcome applications from individuals of all backgrounds.