Simulation Support Manager

4 weeks ago


Nationwide, United Kingdom Syntax Consultancy Ltd Full time
Simulation Support Manager
Fully Remote (UK)
Permanent
£50-60k (DOE) + Fully Remote + 10% Bonus
Support Manager need with 'simulation systems' experience. Working 100% fully remote from anywhere in the UK.
Responsible for managing build + support contracts for simulation systems customers located in the UK & Europe. 
A chance to join an established and growing global simulation systems business. Start ideally during Summer 2024.
Key experience + tasks will include:
Overall responsibility for the Support team and Mechanical/Electrical Hardware Engineering function.

Leading a multi-disciplinary support team of 5-10 people, including Project Coordinators + Engineering Support staff.

Ensuring hardware design, build, procurement + project coordination are managed and resourced effectively to meet demand.

Ensuring maintenance support plans + reporting of major issues are managed effectively.

Ensuring technical + commercial aspects of support projects are managed in a timely fashion.

Budget planning, review + ongoing control for simulation support contracts.

Scheduling / coordinating activities + ensuring delivery to agreed service levels (SLAs).

Staff resource planning, target setting, recognition + people development.

Building strong working relationships with Engineering, Project Management + Business Development teams

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