Operations and Service Transition Manager
2 months ago
As an Operations & Service Transition Manager, you will be accountable for overseeing the companies Operations team and be responsible for current and future vehicle digital telematics and connected services and their supporting systems from seamless integration into production environments to full end to end day to day life cycle management, across our global connected markets.
Client Details
We are looking for an experienced entrepreneurial individual who is resilient, energetic and enthusiastic, able to deliver project and programme outcomes and operational excellence in a complex cross functional domain.
Description
Key Responsibilities include:
Develop and Execute Service Transition Plans - Develop, deliver and enhance robust operational service transition management processes by crafting detailed plans encompassing activities, timelines, resources and dependencies in accepting new and changes to existing services into an optimal operational support model.
Incident & Lifecycle Management - ensure that operational requirements are met during the design, build, test and validation phases of a project addressing any service or design anomalies and manage production internal / external client incidences systematically, 24/7/365
Change Management - Lead the assessment and integration of changes within the operational support model and service transition framework against technical, infrastructural and business demand ensuring service excellence.
Stakeholder Engagement - Act as the primary liaison managing and prioritising operational and services transition processes across internal and external stakeholders and service providers for new and existing services, seamlessly.
Problem Management - Leading operational activities in relation to Incident management ensuring effective and efficient resolution, prevent reassurance and quality improvements.
Process Implementation - Implement and manage operational systems, processes and policies aligned with organizational goals.
Continuous Improvement - champions through to implementation, continuous process and technology improvement through use of data analytics.
Quality Assurance - Uphold high standards in operations and service transition management.
Supplier Management - Accountable for Service Partner Management owning the engagement with Local, Regional and Global internal and external service partners to responsible for the development and delivery of telematics and connected features and services and operations.
Leadership - Provide mentorship to the Operations team and peers not limited to providing guidance and championing operational service delivery best practices.
Profile
Knowledge, Skills and Experience
· Experience working in operations or other areas of vehicle telematics and connected services with an interest / awareness of vehicle connectivity features, services and their solutions
· Experience in leading critical concerns and production / customer facing environment interfaces with a willingness and ability to work flexible hours for operational incidences
· Experience defining and managing SLAs with internal and external partners driving continuous improvement
· Experience in DevOps practices, SDLC, Agile and matrix organizations and cultures
· Adaptable, decisive, strong leadership, initiative and self-determination
· Promote cross functional team working and collaboration between departments to support delivery of challenging projects with a proven eye for detail
· Excellent personal workload management and workforce planning
· Excellent communication skills
Willing to own and push the boundaries of their core responsibilities
Job Offer
An attractive salary & benefits package (to be confirmed).
Opportunity to work in a technologically advanced environment in the industrial/manufacturing sector.
Chance to be part of a dynamic team based in Birmingham.
Professional growth and development opportunities.This is an exciting opportunity for an experienced Operations and Service Transition Manager seeking to advance their career in a leading industrial/manufacturing company. Don't miss out, apply today
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