Service Transition Manager

16 hours ago

Birmingham, Birmingham, United Kingdom Network IT Recruitment Full time
Job Description

Network IT Recruitment is seeking a highly skilled Service Transition Manager to join one of our esteemed clients in Birmingham. This is a fantastic opportunity for a seasoned IT professional to lead and coordinate Release Management teams, ensuring seamless transitions and releases that meet the organization's requirements.

Key Responsibilities:

  • Collaborate closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts, and the Project Office to guarantee that the transition and release meet the programme's requirements.
  • Lead and coordinate Release Management teams to ensure that releases deliver value to the organization on time, meeting quality and governance considerations, and that these releases are documented and evidenced as required.
  • Liaise with Service Management leads (e.g., Service Desk, Knowledge, Change, and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in the Service Catalogue, and service information entered in the CMDB.
  • Provide assurance that appropriate training/knowledge transfer takes place to ensure the service is embedded in the appropriate support/operational teams.
  • Undertake final checks prior to Release authorization to confirm that the release checklist and SDP (Service Design Package) have been completed, user acceptance training signed off, early life support is in place, and that a Change request has been raised.
  • Act as gatekeeper at Release and Go/No Go meetings to evaluate the operational readiness of the service and confirm any remaining risks and issues have been addressed before the release is authorized. The evaluation should be against service acceptance criteria compiled by the role holder.
  • Own and manage the release calendar, ensuring that releases are scheduled to meet business needs as detailed in the Business Transition Plan while minimizing risks. Work with Business Transition Manager, Project Managers, Product, and Service Owners to resolve release-related scheduling or conflicts.

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