Service Transition Manager
2 months ago
Job Title: Service Transition Manager
Job Type: Full-time
Company: Network IT
Location: Remote (Hybrid)
Job Description:
We are seeking an experienced Service Transition Manager to join our team at Network IT. As a Service Transition Manager, you will play a critical role in ensuring the smooth transition and release of services to our clients.
Key Responsibilities:
- Work closely with the Applications Quality Assurance Manager, Service Management, Service Owners, Business Analysts, and the Project Office to ensure that the transition and release meet the requirements of the programme.
- Lead and coordinate Release Management teams to ensure that releases deliver value to the organization on time, meeting quality and governance considerations, and that these releases are documented and evidenced as required.
- Liaise with Service Management leads (i.e., Service Desk, Knowledge, Change, and Configuration) to ensure all documentation is captured in the Knowledge Base, user requests created in the Service Catalogue, service information entered in the CMDB.
- Provide assurance that appropriate training/knowledge transfer takes place to ensure the service is embedded in the appropriate support/operational teams.
- Undertake final checks prior to Release authorization to confirm that the release checklist and SDP (Service Design Package) have been completed, user acceptance training signed off, early life support is in place, and that a Change request has been raised.
- Act as gatekeeper at Release and Go/No Go meetings to evaluate the operational readiness of the service and confirm any remaining risks and issues have been addressed before the release is authorized. The evaluation should be against service acceptance criteria compiled by the role holder.
- Own and manage the release calendar, ensuring that releases are scheduled to meet business needs as detailed in the Business Transition Plan while minimizing risks. Work with Business Transition Manager, Project Managers, Product, and Service Owners to resolve release-related scheduling or conflicts.
Requirements:
- Proven experience in Service Transition and Release Management.
- Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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