Customer Service Manager- Aviation

2 weeks ago


Wokingham, United Kingdom Line Up Aviation Full time

On behalf of my client, I am seeking a personable and enthusiastic Customer Service Manager to offer their creative outlook in building relationships with clients, customers, and fellow colleagues, in a busy but friendly workplace environment. The ideal candidate will be someone who has experience in Business-to-Business customer service in the aviation industry, to support our client who specialises in safety components for aircraft. Candidates from an engineering background are also welcomed, with at least 3 years in a management role and ambitious drive.

Role: Customer Service Manager- Aviation
Location: Near Reading
Status: Full-time/Permanent
Requirements: Fully onsite, hybrid may be negotiable after initial training, depending on workflow.
Salary: Competitive, On application.

The Client:
Going strong for over a decade, the company was created to provide the utmost support for various Aircraft Safety and Survival equipment to their customers in aviation. The company is guided by its core values and continuously aims for excellence and growth, through expert customer service, quality and commitment.

Responsibilities:

Developing and executing customer service policies and procedures
Establish and communicate standards for customer service
Foster and cultivate customer relationships through networking and visits
Oversee the day-to-day operations of the customer service team
Strategise, prioritise, and delegate tasks to ensure departmental efficiency
Ensure the availability of necessary resources and tools for effective customer service delivery
Review and address customer complaints, tracking their resolution
Manage complex and escalated customer service issues
Identify and implement strategies to enhance service quality
Coordinate and oversee customer service projects and initiatives
Assess and manage staff performance
Identify and meet staff training and coaching requirements
Assist the finance team with credit control tasks and provide information to customers
Serve as a liaison between customer services and finance to resolve inquiries
Conduct one-on-one meetings with staff.
Requirements/Education

Relevant degree in Business Administration or relevant field
Previous customer service
Demonstrated leadership skills
Comprehensive understanding of customer service principles and methodologies
Proficient in CRM systems
Proficient in MS Office software suite
Product knowledgeKey Skills:

Effective Communication
Proactivity
Customer-centric approach
Supervisory expertise
Analytical and problem-solving skills
Decision-making proficiency
Effective planning and organisational capabilities
Initiative-taking
Adaptability and flexibility
Presentation prowess
Resilience to stress


  • Customer Service Manager- Aviation

    Found in: Whatjobs ES C2 - 4 days ago


    Wokingham, United Kingdom Line Up Aviation Full time

    On behalf of my client, I am seeking a personable and enthusiastic Customer Service Manager to offer their creative outlook in building relationships with clients, customers, and fellow colleagues, in a busy but friendly workplace environment. The ideal candidate will be someone who has experience in Business-to-Business customer service in the aviation...

  • Customer Services Manager

    Found in: Appcast Linkedin GBL C2 - 1 week ago


    Wokingham, United Kingdom Qualitair Aviation Group, a Randstad Company Full time

    Are you ready to invest in yourself and join a dynamic team specialising in the repairof aircraft safety components for the commercial aviation aftermarket?We are excited to be working with one of our Clients seeking a Customer Services Manager on a permanent basis in Wokingham!Responsibilities:Develop and implement customer service policies and...

  • Customer Services Manager

    Found in: Talent UK 2A C2 - 1 week ago


    Wokingham, United Kingdom Qualitair Aviation Group, a Randstad Company Full time

    Are you ready to invest in yourself and join a dynamic team specialising in the repairof aircraft safety components for the commercial aviation aftermarket?We are excited to be working with one of our Clients seeking a Customer Services Manager on a permanent basis in Wokingham!Responsibilities:Develop and implement customer service policies and...


  • Wokingham, Berkshire, United Kingdom Jobit Full time

    Customer Services Manager Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals. Create and implement policies...


  • Wokingham, United Kingdom Line Up Aviation Full time

    Our client is currently seeking an adept purchasing professional to become part of their dynamic team as an Expeditor. Reporting to the Purchasing and Supply Chain Manager, this newly established position is to accommodate ongoing business expansion and to provide support for EMEA operations. Role: Aircraft Component Material Expeditor (Purchasing) ...

  • Aircraft Component Material Expeditor

    Found in: Whatjobs ES C2 - 4 days ago


    Wokingham, United Kingdom Line Up Aviation Full time

    Our client is currently seeking an adept purchasing professional to become part of their dynamic team as an Expeditor. Reporting to the Purchasing and Supply Chain Manager, this newly established position is to accommodate ongoing business expansion and to provide support for EMEA operations.Role: Aircraft Component Material Expeditor (Purchasing)Location:...

  • Aircraft Component Material Expeditor

    Found in: beBee S GB - 2 days ago


    Wokingham, United Kingdom Line Up Aviation Full time

    Our client is currently seeking an adept purchasing professional to become part of their dynamic team as an Expeditor. Reporting to the Purchasing and Supply Chain Manager, this newly established position is to accommodate ongoing business expansion and to provide support for EMEA operations.Role: Aircraft Component Material Expeditor (Purchasing) Location:...


  • Wokingham, United Kingdom Avia Technique Ltd Full time

    **Senior Customer Account Executive - Fixed Term Contract** **Onsite in Wokingham** **Full Time (Monday to Friday)** **£13 per hour** We are looking for two Senior Customer Account Executives (fixed term contract) to join our UK Customer Service Department to provide the very best service relations to aviation customers across UK. The role of Customer...


  • Wokingham, United Kingdom Additional Resources Ltd Full time

    **Customer Services Administrator.** **Salary £24,000 - £26,000 DOE** **Location: Wokingham, Kent** **Must have prior experience in an office-based customer service and administration role.** My client is looking for an ambitious, **experienced Customer Services Administrator** to join their team & assist the Customer Service Manager, in ensuring that...

  • Customer Support Engineer

    Found in: Talent UK C2 - 2 weeks ago


    Wokingham, United Kingdom Raytheon Technologies Full time

    Unspecified We are currently seeking to recruit a Customer Support Engineer to join our Avionics Business Division. Role Overview: Working as an integral part of an international world class customer services team the primary role is to provide timely and professional resolution to issues and problems in any of Collins Aerospace Avionics...


  • Wokingham, United Kingdom Office Angels Full time

    Office Angels are currently recruiting for a Customer Service Executive in Wokingham. Working days: Monday - Friday Duration: 3 Months Minimum Hours: Full time Pay rate: £13ph Duties include but are not limited to: Providing excellent customer service via phone and email, addressing inquiries, resolving issues, and ensuring customer...

  • Customer Service Executive

    Found in: Whatjobs ES C2 - 4 days ago


    Wokingham, United Kingdom Office Angels Full time

    Office Angels are currently recruiting for a Customer Service Executive in Wokingham.Working days: Monday - FridayDuration: 3 Months MinimumHours: Full timePay rate: £13phDuties include but are not limited to:Providing excellent customer service via phone and email, addressing inquiries, resolving issues, and ensuring customer satisfactionManaging customer...


  • Wokingham, United Kingdom Newbury Building Society Full time

    **Location**:Wokingham branch** **Hours**: Monday - Friday, 9.00am - 5.00pm, and alternate Saturdays, 9.00am - 12.00pm **Salary**:£21,945 **Do you enjoy variety and as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Then this is the role for you.** **Here's what you'll be...

  • Customer Service Assistant

    Found in: Talent UK C2 - 1 week ago


    Wokingham, United Kingdom The Midcounties Co-operative Full time

    About the role: Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do. Some of your key responsibilities would be: •To go the extra mile to ensure customers have a fantastic store experience •To provide customers...


  • Wokingham, United Kingdom Additional Resources Full time

    **Location: Wokingham,**Berkshire** **Salary: Circa £13 per hour + Excellent Benefits** **Job Type: 3-Month Fixed Term Contract (FTC)** **The Client**: Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. **The Role**: **Responsibilities**: - Maintain regular...

  • Customer Service Executive

    Found in: Talent UK 2A C2 - 4 days ago


    Wokingham, United Kingdom Office Angels Full time

    Office Angels are currently recruiting for a Customer Service Executive in Wokingham.Working days: Monday - FridayDuration: 3 Months MinimumHours: Full timePay rate: £13phDuties include but are not limited to:Providing excellent customer service via phone and email, addressing inquiries, resolving issues, and ensuring customer satisfactionManaging customer...


  • Wokingham, United Kingdom Sugatsune Full time

    Assisting customers with product selection Use of Netsuite to provide information to customers in regards of availability, delivery lead times, pricing and to place orders To assist the Field Sales Team in their activities - setting up opportunities, helping with quotes, promoting products Answering customer complaints and concerns Assisting with...


  • Wokingham, United Kingdom The Recruiters Room Full time

    **Medical Customer Service Administrator £20,000 - £22,000 DOE Wokingham based** Our client based in Wokingham, are looking for 2 full time Customer Service Administrators due to rapid expansion! The overall purpose of the role is to provide high quality telephone and administrative services in an efficient, friendly, and professional manner. Liaising...


  • Wokingham, United Kingdom Newbury Building Society Full time

    **Location**:Wokingham branch** **Hours**: 35 hours per week, Monday - Friday, 9.00am - 5.00pm, and alternate Saturdays, 9.00am - 12.00pm **Salary**:£21,945 **At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you...


  • Wokingham, United Kingdom Mulberry Recruitment Full time

    **Temporary Customer Service Agent Location: Wokingham - Work from Home **Salary**: £11ph