Customer Services Manager
4 weeks ago
Are you ready to invest in yourself and join a dynamic team specialising in the repair
of aircraft safety components for the commercial aviation aftermarket?
We are excited to be working with one of our Clients seeking a Customer Services Manager on a permanent basis in Wokingham
Responsibilities:
- Develop and implement customer service policies and procedures
- Define and communicate customer service standard
- Build and develop our customer relations with networking and visits
- Direct the daily operations of the customer service team
- Plan, prioritise and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for customer service delivery
- Review customer complaints
- Track customer complaint resolution
- Handle complex and escalated customer service issues
- Identify and implement strategies to improve quality of service
- Co-ordinate and manage customer service projects and initiatives
- Evaluate and performance manage staff
- Identify and address staff training and coaching needs
- Support finance team with credit control activities and info for customers
- Point of communication between customer services and finance to resolve queries
Requirements:
- Relevant degree in business administration
- Customer service experience with Aviation and Aerospace
- In-depth knowledge of customer service principles and practices
- Proficiency in CRM systems
- Proficiency in MS Office applications
This is a rare opportunity not to be missed
Apply today for full details
** PLEASE NOTE, You must have the right to live and work in the U.K to be considered **
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