Customer Services Manager

4 weeks ago


Wokingham, United Kingdom Qualitair Aviation Group, a Randstad Company Full time

Are you ready to invest in yourself and join a dynamic team specialising in the repair

of aircraft safety components for the commercial aviation aftermarket?


We are excited to be working with one of our Clients seeking a Customer Services Manager on a permanent basis in Wokingham


Responsibilities:

  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standard
  • Build and develop our customer relations with networking and visits
  • Direct the daily operations of the customer service team
  • Plan, prioritise and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for customer service delivery
  • Review customer complaints
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Identify and implement strategies to improve quality of service
  • Co-ordinate and manage customer service projects and initiatives
  • Evaluate and performance manage staff
  • Identify and address staff training and coaching needs
  • Support finance team with credit control activities and info for customers
  • Point of communication between customer services and finance to resolve queries


Requirements:

  • Relevant degree in business administration
  • Customer service experience with Aviation and Aerospace
  • In-depth knowledge of customer service principles and practices
  • Proficiency in CRM systems
  • Proficiency in MS Office applications


This is a rare opportunity not to be missed


Apply today for full details


** PLEASE NOTE, You must have the right to live and work in the U.K to be considered **



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