Customer Service Manager

3 weeks ago


Wokingham Berkshire, United Kingdom Jobit Full time

Customer Services Manager
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.



  • Wokingham, Berkshire, United Kingdom Additional Resources Ltd. Full time

    Customer Services Manager Location: Wokingham, Berkshire Salary: £46k - £54k (DOE) + Excellent Benefits The Client: Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. The Role: As a Customer Services Manager, you will manage and lead the customer service...


  • Wokingham, Berkshire, United Kingdom Jobit Full time

    Customer Services Manager Location: Wokingham, Berkshire Salary: £46k - £54k (DOE) + Excellent Benefits The Client: Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. The Role: As a Customer Services Manager, you will manage and lead the customer service...


  • Wokingham, United Kingdom Additional Resources Ltd Full time

    **Customer Service Manager** **Location: Wokingham, Berkshire** **Salary: £40k -£50K per year DOE** **Job Purpose**: - Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. - A proactive approach to all customer improvements, creating...


  • Wokingham, Berkshire, United Kingdom Additional Resources Full time

    Senior Customer Service Executive Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. As a Senior Customer Service Executive , you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility...


  • Wokingham, Berkshire, United Kingdom Additional Resources Ltd. Full time

    Senior Customer Service Executive Location: Wokingham,Berkshire Salary: Circa £13 per hour + Excellent Benefits Job Type: 3-Month Fixed Term Contract (FTC) The Client: Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. The Role: As a Senior Customer Service...


  • Wokingham, Berkshire, United Kingdom Additional Resources Full time

    Senior Customer Service Executive Location: Wokingham, Berkshire Salary: £25k - £29k + Excellent Benefits The Client: Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. The Role: As a Senior Customer Service Executive , you will efficiently handle email...


  • Wokingham, Berkshire, United Kingdom Jobit Full time

    Senior Customer Service Executive Location: Wokingham,Berkshire Salary: Circa £13 per hour + Excellent Benefits Job Type: 3-Month Fixed Term Contract (FTC) The Client: Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. The Role: As a Senior Customer Service...


  • Wokingham, United Kingdom Manpower Full time

    We have a fantastic opportunity to join the world's most broadly-based healthcare company as a Customer Service Representative based in Wokingham. This role is a fulltime, temporary role for 12 months initially but could be extended, The role is working9am - 5.30pm Monday to Thursday and 9.00am - 5.00pm on Friday, paying £12.24. **Responsibilities** This...


  • Wokingham, United Kingdom Manpower UK Ltd Full time

    We have a fantastic opportunity to join the world's most broadly-based healthcare company as a Customer Service Representative based in Wokingham. This role is a fulltime, temporary role for twelve months initially but could be extended. This is a hybrid role, working three days in the office and two days from home. Hours are 37 per week, working 9am -...


  • Berkshire, United Kingdom Mandeville Recruitment Group Full time

    Customer Relations Manager, Customer Service Manager: £32 - 38k basic salary. Rapidly expanding business offering fantastic career progression opportunities. The aim of the role is to provide exceptional customer service. The Customer Relationship Manager will act as a "conduit" to key touch points within my clients business and provide long term robust...


  • Berkshire, United Kingdom Mandeville Recruitment Group Full time

    Customer Relations Manager, Customer Service Manager : £25 - 30k basic salary. Rapidly expanding business offering fantastic career progression opportunities. The aim of the role is to provide exceptional customer service. The Customer Relationship Manager will act as a "conduit" to key touch points within my clients business and provide long term robust...


  • Wokingham, United Kingdom Manpower UK Ltd Full time

    We have a fantastic opportunity to join the world's most broadly-based health-care company supporting their business as a Customer Service Representative.This is a full-time ongoing role working 7.5 hours per day between 8.30am and 6.15pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday.This role is currently based...


  • Wokingham, United Kingdom Avia Technique Ltd Full time

    **UK Customer Service Executive** **Full Time** **Based at Wokingham** **Salary: £24,000 - £26,000** An exciting opportunity for someone ready to progress their career at Avia Technique. The UK Customer Service Department is a busy team providing the very best service relations to our customers across UK. Recent success has seen the team achieve record...


  • Wokingham, United Kingdom Office Angels Full time

    Office Angels are currently recruiting for a Customer Service Executive in Wokingham.Working days: Monday - FridayDuration: 3 Months MinimumHours: Full timePay rate: £13phDuties include but are not limited to:Providing excellent customer service via phone and email, addressing inquiries, resolving issues, and ensuring customer satisfactionManaging customer...


  • Wokingham, United Kingdom VolkerWessels Full time

    A Customer Service Officer (CSO) is an indispensable part of the operational delivery for all VolkerHighways term maintenance and lighting contracts. The CSO’s work closely with the Call Centre Operators (CCO) and Highway Inspectors with direct responsibility for investigating and managing enquiries about the highway service. The tasks undertaken in this...

  • Team Leader

    23 hours ago


    Wokingham, United Kingdom S K MOTORS READING LIMITED Full time

    As a Team Leader - Customer care, You will be responsible for leading and managing a team of Customer Service, Crew member of the Company. You main objective will be to ensure exceptional customer service and satisfaction by providing guidance, support and training to the team members. You will also be responsible for handling customer escalations and...


  • Wokingham, United Kingdom The Midcounties Co-operative Full time

    About the role: Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do. Some of your key responsibilities would be: •To go the extra mile to ensure customers have a fantastic store experience •To provide customers...


  • Wokingham, United Kingdom Johnson & Johnson Full time

    Johnson & Johnson Medical Ltd. is recruiting for a Customer Services Admin Lead. The position will be based in Wokingham, UK. Job purpose is to lead, empower and supervise the team to ensure optimum performance. To lead the Customer Services Back Office team towards ensuring all critical metrics met/exceeded. Areas include managing customer relationships,...


  • Windsor, Berkshire, United Kingdom Language Recruitment Services Limited Full time

    Competitive salary dependent on experience Language Recruitment Services (LRS) is currently looking for a Customer Service Manager to join a growing company based in the Windsor/Slough Area. The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume...


  • Wokingham, United Kingdom Pharmakia Group Full time

    Position**:Customer Service Administrator.** **Salary**: £19,000 to £22,500 (Ref 10024) **Exceptional Service: Customer Service Administrator** Are you a proactive and customer-focused professional with excellent organizational skills? This is your opportunity to become a Customer Service Administrator, playing a vital role in ensuring smooth...