Customer Service Manager
3 weeks ago
Customer Services Manager
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
As a Customer Services Manager, you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Create and implement policies and procedures for customer service.
? Establish and convey standards for service.
? Cultivate customer relations through networking.
? Oversee daily operations of the service team.
? Ensure resources for service delivery.
? Review and manage customer complaints.
? Handle escalated service issues.
? Implement strategies for service quality enhancement.
Previously worked as a Customer Services Manager or in a similar role.
? At least 3 years of experience in a management role.
? Background in customer service and leadership roles.
? Understanding of customer service principles and practices.
? Degree in Business Administration or relevant field.
? Skilled in CRM and MS Office.
? Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
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