Customer Services
2 weeks ago
We are looking for a graduate or early stage career person to join a dynamic IT company in Wokingham, full spec is below and training will be given.
To work closely with the Sales and Distribution providers to ensure that orders are processed correctly on Salesforce and implemented in the most cost effective manner. To ensure that relevant contract paperwork and requirements are communicated and passed on to Billing and Finance in good time. To meet customer expectations, whilst ensuring that business controls are adhered to
Key Responsibilities
To confirm contract receipt and status to the Salesperson and Sales Manager within 1 working day of receipt
- To ensure that all settlement information is confirmed in writing by the Leasing Company and processed appropriately.
- To obtain written transfer of title for collections of customer owned/ third party machines.
- To ensure any nonstandard elements have the correct level of authorization
- Liaise with Distributors & Logistics providers to obtain stock and agree delivery or collection in line with order/contract paperwork
- Notify the sales person if customer expectations are not going to be met
- Ensure all costs are applied appropriately
- Ensure accuracy when allocating equipment to orders
- Liaise with Analysts / Engineers so that equipment is commissioned in a timely manner
- Take a pro-active approach to query resolution and deal with issues promptly and appropriately
- Complete ORR process where applicable
- Complete general department admin and filing
- Contact loading complete accurately and ahead delivery
- Raising purchase orders and checking availability with suppliers
Experience & Qualifications
Attention to detail
- Experience with Salesforce would be an advantage but not essential
- Excellent organisational skills
- Ability to multi-task effectively
- Good communication skills, written and verbal
- Numeracy and accuracy
- Strong problem solving skills
- Able to work well under pressure
- Strong administration skills
Mayflower is acting as an Employment Agency in relation to this vacancy
**Salary**: £26,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Gym membership
Ability to Commute:
- Wokingham, Berkshire (required)
Ability to Relocate:
- Wokingham, Berkshire: Relocate before starting work (required)
Work Location: In person
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