Customer Support Engineer

Found in: Talent UK C2 - 2 weeks ago


Wokingham, United Kingdom Raytheon Technologies Full time

Unspecified

We are currently seeking to recruit a Customer Support Engineer to join our Avionics Business Division.

Role Overview:

Working as an integral part of an international world class customer services team the primary role is to provide timely and professional resolution to issues and problems in any of Collins Aerospace Avionics Business and Regional Systems, Products and Services. This will include, but is not limited to, remote and on site technical support, troubleshooting and problem resolution, relationship management with Collins Aerospace Dealer Network, OEM’s and end. The position will be based in the UK and cover territory in the UK and continental Europe / Africa, therefore some travel will be required.

Primary Responsibilities:

Technical Support:

Able to troubleshoot aircraft down to LRU level.

Act as point of contact for Dealer / Customer engineers and assist with issue resolution

Provide On Job Training (OJT) on relevant systems to airlines

Provide technical expertise on Collins Aerospace Avionics Products

Evaluate Dealers for technical competence

Customer Account Management:

Act as Relationship Manager and point of contact for assigned customer territory and Dealers.

Be the trusted source of information at all levels within the customers organisation

Build and maintain effective relationships

Liaise with warranty departments to ensure correct and accurate information and processing

Technical Presentation:

Able to create / customise and present technical presentations on product range.

Project Management:

Act as the on site focal point for aircraft modifications (STC)

Basic Qualifications:

Have a background in Customer Service or Customer facing roles

Have an understanding of operating policy and procedures of the industry

Excellent communication skills

Preferred Qualifications:

Proficient on Collins Aerospace Avionics products and systems

Degree Qualified or of equivalent caliber in an industry related subject

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career?

Join our Avionics team today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.



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