Customer Services Administrator

4 weeks ago


Wokingham, United Kingdom Additional Resources Ltd Full time

**Customer Services Administrator.**

**Salary £24,000 - £26,000 DOE**

**Location: Wokingham, Kent**

**Must have prior experience in an office-based customer service and administration role.**

My client is looking for an ambitious, **experienced Customer Services Administrator** to join their team & assist the Customer Service Manager, in ensuring that all administration tasks are carried out accurately and efficiently in order tomeet the aims and objectives of the Company.

**Person Spec**:

- Experience working in a similar role.
- Good computer skills including Microsoft Office.
- Forward thinking
- Positive
- Enthusiastic
- Excellent customer service skills - over the phone
- Excellent telephone manner
- Good listening skills.
- Self motivated.
- Prepared to learn new skills and work on own initiative.
- Ability to work to procedures.

**Key responsibilities and accountabilities**:

- Ensure that all incoming e-customer queries are processed to meet the customer’s expectations.
- Ensure that all quote approvals are processed.
- Ensure that despatch paperwork is raised.
- Ensure that all incoming customer queries are processed to meet the customer’s expectations.
- Assist with other administration tasks as required.
- Talking to clients on the phone.

**_Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003._



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