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2nd Line Engineer

2 months ago

Witham, United Kingdom In Technology Group Full time

Senior 2nd Line Engineer

Witham (fully onsite)

£(phone number removed) per annum (DOE) + excellent benefits

I have partnered with a growing Managed Service Provider who are looking for an experienced 2nd Line Support Engineer to join their team in Witham.

Responsibilities:

To provide 2nd Line Support- remotely to clients across the UK and onsite to internal users
To provide support via phone calls, emails, ticketing systems and face-to-face
Escalating issues to 3rd line engineers
Resolving issues in a timely manner
Troubleshooting hardware/software issues
Providing basic network support

Experience:

Previous experience of working in a 2nd line position
Previous MSP experience
Active Directory/group Policy
Azure/Azure AD
Virtual Machines- VMWare/Hyper-V/Citrix
SCCM
NS Exchange
Office 365 administration
Exposure to Windows Servers
Understanding of basic networking protocols- DNS/DHCP, TCP/IP, LAN/WAN

If you meet the above criteria and are excited about working for a fast-paced MSP, please apply now

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy