Experienced Technical Support Engineer

3 weeks ago


Witham, Essex, United Kingdom In Technology Group Limited Full time
Position Overview

Technical Support Engineer - Level 2

Location: Fully Onsite

Salary: £32,000-35,000 per annum (Dependent on Experience) + Comprehensive Benefits

In Technology Group Limited is seeking a skilled Technical Support Engineer to enhance our dynamic team. This role is pivotal in delivering exceptional support services to our clientele.

Key Responsibilities:

  • Deliver 2nd Line Technical Support to clients throughout the UK, both remotely and in-person.
  • Assist users through various communication channels including phone, email, and ticketing systems.
  • Diagnose and resolve technical issues efficiently to ensure minimal disruption to client operations.
  • Collaborate with team members to enhance service delivery and improve support processes.

Qualifications:

  • Proven experience in a similar support role, demonstrating strong problem-solving skills.
  • Excellent communication abilities, both verbal and written.
  • Familiarity with IT systems and troubleshooting methodologies.

Join us at In Technology Group Limited, where your expertise will contribute to our commitment to outstanding client service.



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