Senior IT Support Specialist

2 days ago

Witham, Essex, United Kingdom TT Tech Talent Full time
Job Summary

We are seeking a highly skilled Senior IT Support Specialist to join our team at TT Tech Talent. The ideal candidate will possess advanced technical expertise and excellent communication skills to provide top-notch support to our clients.

Key Responsibilities
  • Provide remote and on-site technical support to clients, troubleshooting and resolving complex IT issues.
  • Develop and maintain technical documentation, procedures, and knowledge base articles.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Participate in project management activities, including planning, execution, and monitoring.
  • Stay up-to-date with industry trends, technologies, and best practices to ensure our clients receive the highest level of service.
Requirements
  • Excellent technical skills, including advanced networking, operating systems, and cloud services.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks.
  • Professional certification in IT or a related field is an asset.

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