Customer Resolutions Team Leader
2 months ago
Customer Resolutions Team Leader - (12 month Fixed Term Contract)
What’s the role?
As a Customer Resolutions Team Leader you will be responsible for motivating and leading the Customer Resolutions Team to success. You will act as the ‘voice and face’ of Watford Community Housing and be instrumental in enhancing the customer experience by proactively seeking to prevent complaints, making recommendations on lessons learned and how we can adjust our services to improve the customer experience
You will work effectively and proactively with colleagues to improve customer satisfaction and resolve customer queries.
In this role you will need to:
Ensure a high standard of customer service
Take personal responsibility for leading a team
Be forward-thinking and offer solutions for customers
Produce data in report form
What are we looking for?
You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of customer satisfaction and an understanding of how this is measured. You will have a background in customer service, and knowledge of the housing or construction sectors would be a distinct advantage.
Essential:
At least 5 years’ experience in customer service
Experience managing and developing staff
You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use
You will need to maintain a satisfactory basic level DBS check
Knowledge of Microsoft Office including ExcelDesirable:
Knowledge of the housing sector
NVQ in Customer Services
How to apply
If this sounds like your next role, click ‘apply now’, tell us why you've got what it takes and send us a copy of your current CV.
The closing date is 30 July 2024, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 5 August 2024
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