IT Problem Resolution Manager

4 weeks ago

Hertfordshire, United Kingdom Haven Full time

Exciting Opportunity for an Incident Management Specialist at Haven

Are you an experienced Incident Management or Problem Resolution Manager looking for a rewarding position in a vibrant setting? Join our Technology Services team at Haven and play a key role in transforming the UK holiday industry with cutting-edge IT solutions. We are seeking a committed Incident Management Specialist to enhance the stability of our IT infrastructure.

Your Responsibilities:

  • Oversee and resolve issues within Haven's IT systems
  • Proactively detect potential challenges
  • Perform root cause analysis to tackle fundamental issues
  • Maintain a comprehensive problem management database
  • Establish and monitor KPIs for effective problem management

Qualifications:

  • Strong understanding of IT infrastructure and systems
  • Familiarity with various operating systems
  • Knowledge of IT security principles
  • Excellent communication and analytical abilities
  • Experience with ITSM tools such as ServiceNow

Perks:

  • Generous holiday allowance
  • Annual performance bonus
  • Discounts on holiday accommodations
  • Wellbeing support services
  • Opportunities for career advancement

About Haven:
We are part of the Bourne Leisure family, operating numerous seaside locations. Our headquarters are committed to fostering a supportive work environment that values the contributions of every team member.

Join us at Haven and become part of a team that appreciates your expertise and empowers you to make a meaningful impact.

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