Senior Manager, IT Services Operations
2 months ago
Vacancy: Senior Manager, IT Services Operations
Location: Stevenage
Job Summary
The Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents, requests, problems, and changes. The Senior Manager will play a key role in leveraging technology to enhance operations, foster innovation, and maintain regulatory compliance in a highly regulated industry.
Key Responsibilities
- Lead and develop a small team of IT service desk professionals, promoting collaboration, skill growth, and innovation.
- Manage vendor contracts and SLAs, ensuring timely delivery and cost optimization.
- Implement efficient processes for incident and request handling, minimizing business disruptions.
- Develop IT service strategies that align with organizational goals, ensuring resource optimization.
- Use KPIs to evaluate service performance and drive continuous improvement.
- Oversee change and problem management processes.
- Collaborate with stakeholders to understand business needs and drive strategic initiatives.
- Maintain a comprehensive knowledge base for quick resolution of incidents.
- Ensure compliance with industry regulations, standards, and internal policies.
- Provide hands-on technical support when needed and coach the team on resolving issues.
-
Senior Manager, IT Services Operations
2 months ago
Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services OperationsLocation: StevenageJob SummaryThe Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents, requests,...
-
Senior Manager, IT Services Operations
2 months ago
Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services Operations Location: Stevenage Job Summary The Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents,...
-
Senior Manager, IT Services Operations
2 months ago
Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services OperationsLocation: StevenageJob SummaryThe Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents, requests,...
-
Senior Manager, IT Services Operations
2 months ago
Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services Operations Location: Stevenage Job Summary The Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents,...
-
Senior Manager, IT Services Operations
2 months ago
Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services Operations Location: Stevenage Job Summary The Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents,...
-
Senior Manager, IT Services Operations
2 months ago
Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services OperationsLocation: StevenageJob SummaryThe Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents, requests,...
-
Senior Manager, IT Services Operations
2 months ago
Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services OperationsApply below after reading through all the details and supporting information regarding this job opportunity.Location: StevenageJob SummaryThe Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses...
-
Operations Manager/Senior Manager
1 week ago
Hertsmere, Hertfordshire, United Kingdom Ignite Recruitment Services Full timeOperations Manager We provide high-quality lighting, audio, video, and scenic solutions to the live events industry. Our clients rely on us to deliver bespoke production solutions to a wide range of prestigious live events across the UK & Europe. An opportunity has arisen for an enthusiastic, highly motivated individual to join our team based in...
-
Hertfordshire, United Kingdom Blackfield Associates Full timeSenior Manager, IT Services OperationsBlackfield Associates is seeking a highly skilled Senior Manager to lead our IT Services Operations team. As a key member of our organization, you will be responsible for ensuring the effective delivery of IT services through third-party providers and onsite technicians.Key Responsibilities:Lead and develop a small team...
-
Hertfordshire, United Kingdom Blackfield Associates Full timeSenior Manager, IT Services OperationsBlackfield Associates is seeking a highly skilled Senior Manager to lead our IT Services Operations team. As a key member of our organization, you will be responsible for ensuring the effective delivery of IT services through third-party providers and onsite technicians.Key Responsibilities:Lead and develop a small team...
-
Senior Manager, Operational Technology
4 weeks ago
Hertfordshire, United Kingdom Blackfield Associates Full timeJob Title: Senior Manager, Operational TechnologyJob SummaryBlackfield Associates is seeking a highly skilled Senior Manager, Operational Technology to oversee and manage all aspects of the company's operational technology infrastructure. This includes ensuring the security, reliability, and efficiency of systems supporting manufacturing, laboratory...
-
Senior Manager, Operational Technology
4 weeks ago
Hertfordshire, United Kingdom Blackfield Associates Full timeJob Title: Senior Manager, Operational TechnologyJob SummaryBlackfield Associates is seeking a highly skilled Senior Manager, Operational Technology to oversee and manage all aspects of the company's operational technology infrastructure. This includes ensuring the security, reliability, and efficiency of systems supporting manufacturing, laboratory...
-
Senior Operations Manager
6 days ago
Hertfordshire, United Kingdom The Sterling Choice Full timeJob Title: Senior Operations ManagerJob Summary:We are seeking a highly experienced Senior Operations Manager to join our team at The Sterling Choice. As a key member of our leadership team, you will be responsible for the overall management of our food manufacturing facility, ensuring that we maintain the highest standards of quality, safety, and...
-
Senior Set Lighting Operations Manager
1 week ago
Hertfordshire, United Kingdom NBCUniversal Full timeJob Title: Senior Set Lighting Operations ManagerJob Summary:We are seeking a highly skilled and experienced Senior Set Lighting Operations Manager to join our team at NBCUniversal. As a key member of our operations team, you will be responsible for leading the set lighting team and ensuring the smooth operation of our lighting equipment and services.Key...
-
IT Operations Manager
1 month ago
Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services OperationsLocation: Not SpecifiedJob SummaryThe Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining service level agreements, ensuring quality, and driving customer satisfaction by managing...
-
IT Operations Manager
1 month ago
Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services OperationsLocation: Not SpecifiedJob SummaryThe Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining service level agreements, ensuring quality, and driving customer satisfaction by managing...
-
Senior Manufacturing Operations Manager
4 days ago
Hertfordshire, United Kingdom Planet Pharma Full timeJob Title: Senior Manufacturing Operations ManagerAbout the Role: We are seeking a highly skilled and experienced Manufacturing Operations Manager to lead our manufacturing operation and coordinate production resources.Key Responsibilities:* Lead and manage the manufacturing operation* Coordinate production resources* Ensure compliance with regulatory...
-
Senior Manager, Operational Technology
4 weeks ago
Hertfordshire, United Kingdom Blackfield Associates Full timeJob OverviewBlackfield Associates is seeking a highly skilled Senior Manager, Operational Technology to oversee and manage all aspects of the company's operational technology infrastructure.The ideal candidate will have a strong background in operational technology systems and cybersecurity principles, with experience in leading teams and managing vendor...
-
Senior Manager, Operational Technology
4 weeks ago
Hertfordshire, United Kingdom Blackfield Associates Full timeJob OverviewBlackfield Associates is seeking a highly skilled Senior Manager, Operational Technology to oversee and manage all aspects of the company's operational technology infrastructure.The ideal candidate will have a strong background in operational technology systems and cybersecurity principles, with experience in leading teams and managing vendor...
-
IT Operations Manager
1 month ago
Hertfordshire, United Kingdom Blackfield Associates Full timeSenior Manager, IT Services OperationsThe Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining service level agreements, ensuring quality, and driving customer satisfaction by managing incidents, requests, problems, and...