Current jobs related to Customer Resolutions Officer - Watford Hertfordshire - Vox Network Consultants
-
Driver Resolution Specialist
1 month ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout the RoleWe are seeking a skilled Driver Resolution Specialist to join our team at Lloyds Banking Group. As a key member of our Resolution Team, you will play a vital role in supporting and managing driver complaints, ensuring timely and effective resolutions.Key ResponsibilitiesProvide support to Resolution Managers to enable them to respond to drivers...
-
Driver Resolution Specialist
1 month ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout this OpportunityWe're seeking a skilled Driver Resolution Specialist to join our team at Lloyds Banking Group. As a key member of our Resolution Team, you'll play a vital role in supporting and managing driver complaints, ensuring timely and effective resolutions.Key Responsibilities:Provide support to Resolution Managers to respond to drivers within...
-
Driver Resolution Specialist
1 month ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout this OpportunityWe're seeking a skilled Driver Resolution Specialist to join our team at Lloyds Banking Group. As a key member of our Resolution Team, you'll play a vital role in supporting and managing driver complaints, ensuring timely and effective resolutions.Key Responsibilities:Provide support to Resolution Managers to respond to drivers within...
-
Dispute Resolution Specialist
1 month ago
Watford, Hertfordshire, United Kingdom East Herts Council Full timeJob Title: Dispute Resolution OfficerEast Herts Council is seeking an experienced Environmental Health Technical Officer to join our commercial team.About the RoleWe are looking for a skilled professional to work with our commercial team, providing technical expertise and support in dispute resolution and commercial matters.Key ResponsibilitiesProvide...
-
Dispute Resolution Specialist
4 weeks ago
Watford, Hertfordshire, United Kingdom East Herts Council Full timeJob Title: Dispute Resolution OfficerEast Herts Council is seeking an experienced Environmental Health Technical Officer to join our commercial team.About the RoleWe are looking for a skilled professional to work with our commercial team, providing technical expertise and support in dispute resolution and commercial matters.Key ResponsibilitiesProvide...
-
Driver Resolution Specialist
1 month ago
Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout this OpportunityWe're seeking a skilled Driver Resolution Specialist to join our team at Lloyds Banking Group. As a key member of our Resolution Team, you'll play a vital role in supporting and managing driver complaints, ensuring timely and effective resolutions.Key Responsibilities:Provide support to Resolution Managers to enable them to respond to...
-
Customer Service Advisor
5 months ago
Watford, United Kingdom Corona Energy Full time**About you**: - You’ll be someone who already works well in a busy team environment and can adapt to changing situations and customer demands. - You will be someone who likes to investigate customer queries and seeks a resolution - making sure that the customers experience is of the highest standard possible. **The Role** As an Account Executive...
-
Incident Resolution Specialist
2 months ago
Hertfordshire, United Kingdom Haven Full timeUnlock a Rewarding Career in Incident ManagementHaven is seeking a skilled Incident Resolution Specialist to join our Technology Services team. As a key member of our team, you will play a pivotal role in managing and resolving problems within our IT infrastructure and technology systems.Your Key Responsibilities:Proactively identify potential problems...
-
Incident Resolution Specialist
2 months ago
Hertfordshire, United Kingdom Haven Full timeUnlock a Rewarding Career in Incident ManagementHaven is seeking a skilled Incident Resolution Specialist to join our Technology Services team. As a key member of our team, you will play a pivotal role in managing and resolving problems within our IT infrastructure and technology systems.Your Key Responsibilities:Proactively identify potential problems...
-
Customer Service Representative
2 weeks ago
Watford, Hertfordshire, United Kingdom Medtronic Full timeCareers that Change LivesWe're seeking a talented individual to join our diverse team of innovators who bring their unique backgrounds and life experiences to work every day. Our workforce reflects our patients and partners, and we believe this diversity is key to driving healthcare forward.A Day in the LifeAs a Customer Service Representative, you'll...
-
Customer Service Representative
1 month ago
Watford, Hertfordshire, United Kingdom Venn Group Full timeCustomer Service and Incident AdvisorA dynamic opportunity has arisen for a Customer Service and Incident Advisor to join our team at Venn Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers across the EMEA region.Key Responsibilities:Respond to customer enquiries in a timely and...
-
Customer Service Representative
1 month ago
Watford, Hertfordshire, United Kingdom Venn Group Full timeCustomer Service and Incident AdvisorA dynamic opportunity has arisen for a Customer Service and Incident Advisor to join our team at Venn Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers across the EMEA region.Key Responsibilities:Respond to customer enquiries in a timely and...
-
Housing Officer
3 weeks ago
Hertfordshire, United Kingdom Spirehouse Recruitment Full timeJob OpportunitySpirehouse Recruitment is seeking a skilled Housing Officer to join our team on a short-term temporary basis. The successful candidate will be responsible for conducting tenancy sign-ups, general tenancy management, estate walkabouts, and addressing low to high-level Anti-Social Behaviour (ASB) issues.Key Responsibilities:Deliver generic...
-
Housing Officer
3 weeks ago
Hertfordshire, United Kingdom Spirehouse Recruitment Full timeJob OpportunitySpirehouse Recruitment is seeking a skilled Housing Officer to join our team on a short-term temporary basis. The successful candidate will be responsible for conducting tenancy sign-ups, general tenancy management, estate walkabouts, and addressing low to high-level Anti-Social Behaviour (ASB) issues.Key Responsibilities:Deliver generic...
-
Customer Service 9 Months Ftc
4 months ago
Watford, United Kingdom Tate Full time**Customer Service 9-month FTC** **Watford** **Salary £25800 plus benefits** *** Tate are proud to be working with a global company based in Watford, to recruit **Customer Service Advisors** to join their team on a 9 month fixed term maternity cover. The main purpose of the role is to provide quality customer service and to support both external and...
-
Customer Service Adviser.
2 weeks ago
Watford, Hertfordshire, United Kingdom Talent Hub HQ Full time €24,000 - €28,000Heat Pump Design & Installation Coordinator North Watford Office Location Our client survey, design, plan and manage the installations of renewable technology in a domestic setting. More specifically renewable heating (air source heat pumps), Solar PV and battery storage systems. They are MCS & Trustmark accredited as well as being certified to offer...
-
Customer Service Representative
3 weeks ago
Watford, Hertfordshire, United Kingdom Venn Group Full timeCustomer Service and Incident AdvisorA dynamic opportunity has arisen for a full-time Customer Service and Incident Advisor to join our global brand in Watford.This role is responsible for managing the order entry, cash process, and delivery of products to commercial customers across the EMEA region, as well as handling technical emergencies and...
-
Customer Service Representative
3 weeks ago
Watford, Hertfordshire, United Kingdom Venn Group Full timeCustomer Service and Incident AdvisorA dynamic opportunity has arisen for a full-time, German Speaking Customer Service and Incident Advisor to join our global brand in Watford.This role is responsible for managing the order entry, cash process, and delivery of products to a range of commercial customers across the EMEA region, as well as dealing with calls...
-
Customer Service Representative
1 month ago
Watford, Hertfordshire, United Kingdom Venn Group Full timeCustomer Service and Incident AdvisorA dynamic opportunity has arisen for a full-time, German Speaking Customer Service and Incident Advisor to join our global brand in Watford.This role is responsible for managing the order entry, cash process, and delivery of products to a range of commercial customers across the EMEA region, as well as dealing with calls...
-
Customer Service Representative
1 month ago
Watford, Hertfordshire, United Kingdom Venn Group Full timeCustomer Service and Incident AdvisorA dynamic opportunity has arisen for a full-time, German Speaking Customer Service and Incident Advisor to join our global brand in Watford.This role is responsible for managing the order entry, cash process, and delivery of products to a range of commercial customers across the EMEA region, as well as dealing with calls...
Customer Resolutions Officer
3 months ago
As a Resolutions Officer you will be responsible for carrying out detailed investigations across our services and providing quality responses, at pace, to formal and informal complaints from customers. You will act as the âvoice and faceâ of WCH and be responsible for liaising and leading on complaint management, feedback, customer satisfaction and stakeholder enquiries. Your aim is to resolve all issues quickly and efficiently, providing quality responses that put the customer at the heart of everything that we do.
- To provide excellent customer care by being an ambassador for the customer and championing this across the business.
- Recording and monitoring all feedback in our housing management system and ensuring all complaints are handled within timescales detailed in our policy and procedure
- All formal and informal complaints are to be investigated and resolved thoroughly, adopting the Housing Ombudsman dispute resolution principles.
- Collating and reporting on customer satisfaction across all services.
What are we looking for?
You will be customer-focused, with the ability to interact empathetically with a wide variety of people. Youâll have an excellent grasp of complaint handling and an understanding of social housing. You will have a background in customer service and knowledge of the housing or construction sectors would be a distinct advantage.
Essential:
- Full drivers licence and access to a car
- Basic DBS check
- Excellent communication and interpersonal skills with a strong customer focus
- Ability to work as part of a team with a positive and proactive attitude to change
- Experience in a customer service environment dealing with complaints
- Ability to manage and prioritise own workload to take account of conflicting deadlines and to meet agreed timescales.
- Ability to use IT systems, particularly Word and Excel, to accurately input, record and extract data.
- Complaint handling experience
- Customer care / service NVQ
- Social housing experience
- Knowledge of disabled aids and adaptations
- Basic knowledge of repair, gas access, damp/condensation issues.
How to apply
If this sounds like your next role, click âapply nowâ, tell us why you've got what it takes and send us a copy of your current CV.
The closing date is 5 August 2024, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 5 August 2024.
