Customer Service Representative

2 weeks ago

Watford, Hertfordshire, United Kingdom Medtronic Full time

Careers that Change Lives

We're seeking a talented individual to join our diverse team of innovators who bring their unique backgrounds and life experiences to work every day. Our workforce reflects our patients and partners, and we believe this diversity is key to driving healthcare forward.

A Day in the Life

As a Customer Service Representative, you'll provide safe and accurate technical support to customers using Medtronic Diabetes products and services. You'll resolve technical queries using troubleshooting tools, record details in our CRM database, and strive for first contact resolution.

Key Responsibilities

  • Provide technical support and guidance to customers
  • Resolve technical queries using troubleshooting tools
  • Record details in our CRM database
  • Exceed customer expectations and strive for first contact resolution

Requirements

  • Great communication skills in English
  • Ability to remain calm and demonstrate resilience in pressurised situations
  • Computer literacy with experience using MS Office suite and a CRM system
  • Ability to effectively multi-task and navigate between programs
  • Basic to intermediate level of math skills required to assist customers with vital statistics

We Offer

At Medtronic, you'll find a diverse team of innovators who bring their unique backgrounds and life experiences to work every day. We offer a competitive salary and benefits package, including flexible working environment, annual incentive plan, pension scheme, and training possibilities.

Our Commitment

We're committed to inclusion, diversity, and equity, and we believe this is key to driving healthcare forward. We're actively working to address systemic inequities in our communities and enhance the well-being of our employees.

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