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Customer Service Team Manager
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Customer Services Team Leader - EV Fleet & Mobility Provider
This FN50 leasing company provides industry-leading vehicle solutions & services to businesses throughout the UK from the SME market to large corporates who operate a fleet of vehicles.
With a real forward-thinking approach and a market leading product offering, committed to helping the UK go electric, this customer-centric business is growing.
Home based/Office based (3 days a week) - Hertfordshire
~£5%-10% bonus
~ Up to 15% pension contributions
~ Flexible benefits package
The Customer Services Team Leaderposition represents an excellent opportunity to join a true market leader that can offer a genuine career path, a focus on personal development, an ability to take control of your career. On top of your basic salary, you will receive an excellent benefits package.
An exciting opportunity has arisen to assist the growth of their customer services division.
The Customer Services Team Leaderwill:
Helping to develop a customer service policy.
Training staff to meet customer service expectations.
Managing a team of customer services staff.
Communicating courteously with customers by telephone, email and letter.
Meeting with other managers to discuss possible improvements to customer service; Training staff to deliver a high standard of customer service.
In addition to this, the Customer Services Team Leader will be:
A proven customer service leader with a passion for forging team relations.
Strong reporting and commercial skills.
A self-starter who is comfortable working remotely and managing their diary effectively.
