Customer Service Team Lead
1 week ago
About The Opportunity:
This is an exciting chance to help a leading vehicle solutions provider grow their customer services division.
The Customer Service Team Lead will be responsible for developing a customer service policy, training staff, and managing a team of customer service staff.
Key responsibilities include handling escalation enquiries from customers, communicating courteously with customers by telephone, email, and letter, and meeting with other managers to discuss possible improvements to customer service.
The ideal candidate will be a proven customer service leader with a passion for forging team relations, a proactive worker who is self-motivated to work in a fast-paced environment, and a strong presenter and communicator.
Key Skills and Experience:
- A proven customer service leader with a passion for forging team relations.
- A proactive worker who is self-motivated to work in a fast-paced environment.
- A strong presenter and communicator.
- Strong reporting and commercial skills.
- Good written and verbal communication skills.
- Excellent interpersonal skills and a positive and enthusiastic attitude.
What We Offer:
- A competitive salary of £30,000 - £34,000 basic.
- A 5%-10% bonus.
- Up to 15% pension contributions.
- A flexible benefits package.
This is a home-based/office-based position (3 days a week) in Hertfordshire.
About The Business:
This FN50 leasing company provides industry-leading vehicle solutions and services to businesses throughout the UK from the SME market to large corporates who operate a fleet of vehicles.
With a real forward-thinking approach and a market-leading product offering, committed to helping the UK go electric, this customer-centric business is growing.
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