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Customer Service Team Lead

2 months ago

Hertfordshire, United Kingdom PIE Recruitment Full time

Customer Service Team Lead - EV Fleet & Mobility Provider

About The Business:

This leading leasing company provides industry-leading vehicle solutions and services to businesses throughout the UK from the SME market to large corporates who operate a fleet of vehicles.

With a forward-thinking approach and a market-leading product offering, committed to helping the UK go electric, this customer-centric business is growing.

About The Opportunity:

Home-based/Office-based (3 days a week) - Hertfordshire

  • £30,000 - £34,000 basic
  • 5%-10% bonus
  • Up to 15% pension contributions
  • Flexible benefits package

The Customer Service Team Lead position represents an excellent opportunity to join a true market leader that can offer a genuine career path, a focus on personal development, and an ability to take control of your career.

An exciting opportunity has arisen to assist the growth of their customer services division.

With interest gaining momentum for our client from the general publicity, the company now needs a robust mechanism to respond to requests for information and to answer general queries.

Key Responsibilities:

  • Developing a customer service policy
  • Training staff to meet customer service expectations
  • Managing a team of customer services staff
  • Handling escalation enquiries from customers
  • Communicating courteously with customers
  • Meeting with other managers to discuss possible improvements to customer service
  • Training staff to deliver a high standard of customer service

Desired Skills & Experience:

In addition to this, the Customer Service Team Lead will be:

  • A proven customer service leader with a passion for forging team relations
  • A proactive worker who is self-motivated to and used to being in a fast-paced environment
  • A strong presenter and communicator
  • Strong reporting and commercial skills
  • Good written and verbal communication skills
  • Excellent interpersonal skills and a positive and enthusiastic attitude
  • A self-starter who is comfortable working remotely and managing their diary effectively
  • Confident and articulate in all forms of communication and able to adapt their style to suit each situation or audience