Current jobs related to Customer Service Team Leader - Norwich - MMP Consultancy

  • Customer Service Team Leader

    1 month ago

    Norwich, United Kingdom Select Appointments Full time

    Are you an experienced customer service leader with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment? If so, our leading ecommerce business is seeking an exceptional Customer Service Team Leader to join their rapidly growing company. My client is passionate about helping their customers to achieve their goals...

  • Customer Services Team Leader

    5 days ago

    Norwich, Norfolk, United Kingdom Hays Business Support Full time

    About the Role:The Customer Care Team Leader will be a key member of the leadership team, responsible for the daily running of the customer services department. This role will require strong operational management skills, as well as the ability to champion efficiency and drive results.Key Responsibilities:Manage the daily operations of the customer services...

  • Customer Service Team Leader

    5 months ago

    Norwich, United Kingdom Epos Now Full time

    **Location**:Norwich **Role title**: Customer Service Team Leader. **Salary**: £30,000 - £37,500 DOE | Commission plus bonus **Hours**:Monday - Friday - Occasional Weekends **About the company.** Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are...

  • Customer Services Team Leader

    2 weeks ago

    Norwich, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company: Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives. Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7...

  • Customer Service Onboarding Team Leader

    5 months ago

    Norwich, United Kingdom Epos Now Full time

    **Location**:Norwich **Role title**: Customer Service Team Leader. **Salary**: £30,000 & 35,000 DOE | Commission plus bonuses **Hours**:Monday - Friday, 9am - 6pm, some weekends **About the company.** Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are...

  • Customer Team Leader

    4 months ago

    Norwich, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 36 - 37 Market Place, East Dereham, Dereham, NR19 1AP - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, part time - Working pattern: Shift to fall between 6am to 10pm, Monday - Saturday and 7am to 4pm Sundays, to be discussed at interview. - Full training given- You must...

  • Team Leader

    3 days ago

    Norwich, Norfolk, United Kingdom Card Factory Full time

    We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to help us achieve this.Our Team Leaders play a key part in driving the success of our stores, focusing on customer experience and operational excellence.As a Team Leader, you will support your Store Manager in delivering commercial growth and developing a...

  • Customer Care Team Leader

    1 week ago

    Norwich, Norfolk, United Kingdom Appello Careline Limited. Full time

    Customer Care Team LeaderAs a Customer Care Team Leader at Appello Careline Limited, you will be responsible for overseeing and managing a team of customer service representatives. Your role will be to ensure maximum availability for our members, resolve escalated complaints, and provide performance reviews to direct reports.Key responsibilities...

  • Outbound Customer Service Advisor

    1 month ago

    Norwich, United Kingdom Service Service Full time

    We are recruiting for an Outbound Customer Service Advisor for a well-established Norwich-based insolvency practitioner. This candidate will need to be able to be talented, career-driven and able to fully embrace the ethos of the business – thinking creatively, being approachable to our clients and providing an outstanding service every time. The Outbound...

  • Outbound Customer Service Advisor

    3 weeks ago

    Norwich, United Kingdom Service Service Full time

    We are recruiting for an Outbound Customer Service Advisor for a well-established Norwich-based insolvency practitioner. This candidate will need to be able to be talented, career-driven and able to fully embrace the ethos of the business – thinking creatively, being approachable to our clients and providing an outstanding service every time.The Outbound...

  • Part Time Team Leader

    3 days ago

    Norwich, Norfolk, United Kingdom B&Q Full time

    We are seeking a skilled Part Time Team Leader to join our team at B&Q. As a Part Time Team Leader, you will be responsible for leading a team of colleagues and ensuring that our customers receive an excellent service.Key Responsibilities:Lead a team of colleagues to deliver excellent customer serviceWork collaboratively with other teams to achieve business...

  • Customer Service Team Lead

    1 month ago

    Norwich, Norfolk, United Kingdom Appello Careline Limited. Full time

    Customer Care Team LeaderAs a Customer Care Team Leader at Appello Careline Limited, you will be responsible for leading a team of customer service representatives, ensuring that our members receive exceptional support and service.Key responsibilities include:Overseeing and managing the team to ensure maximum availability for our membersResolving escalated...

  • Customer Service Team Lead

    1 month ago

    Norwich, Norfolk, United Kingdom Appello Careline Limited. Full time

    Customer Care Team LeaderAs a Customer Care Team Leader at Appello Careline Limited, you will be responsible for leading a team of customer service representatives, ensuring that our members receive exceptional support and service.Key responsibilities include:Overseeing and managing the team to ensure maximum availability for our membersResolving escalated...

  • Customer Service Representative

    13 hours ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    We're seeking a highly motivated and personable IT-literate customer service professional to join our professional services organisation.The customer service team provides support to multiple e-commerce web shops daily, through telephone, email, and online chat support.As a customer-focused individual with a proactive approach, you'll thrive in a fast-paced...

  • Team Leader

    3 weeks ago

    Norwich, Norfolk, United Kingdom Hungry Horse Full time

    {"h1": "Team Leader Job Description", "p": "At Hungry Horse, we're looking for a skilled Team Leader to join our team. As a Team Leader, you will be responsible for providing exceptional customer service, deputising for the management team, and ensuring the bar is safe, legal, and clean. Key Responsibilities: * Provide customers with a memorable...

  • Team Leader

    3 weeks ago

    Norwich, Norfolk, United Kingdom Hungry Horse Full time

    {"h1": "Team Leader Job Description", "p": "At Hungry Horse, we're looking for a skilled Team Leader to join our team. As a Team Leader, you will be responsible for providing exceptional customer service, deputising for the management team, and ensuring the bar is safe, legal, and clean. Key Responsibilities: * Provide customers with a memorable...

  • Customer Operations Team Leader

    1 month ago

    Norwich, United Kingdom PHOENIX GROUP HOLDINGS Full time

    Job Type:  Permanent. 2 positions available. Location: This role is based at our Norwich office with time spent working in the office and from home. Flexible working: All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment...

  • Team Leader

    2 weeks ago

    Norwich, Norfolk, United Kingdom SSP Group Full time

    Job Title: Team LeaderAt SSP Group, we are seeking a highly motivated and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of colleagues to deliver exceptional customer service and achieve operational excellence.Key Responsibilities:Lead and motivate a team of colleagues to deliver exceptional customer...

  • Team Leader

    2 weeks ago

    Norwich, Norfolk, United Kingdom SSP Group Full time

    Job Title: Team LeaderAt SSP Group, we are seeking a highly motivated and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of colleagues to deliver exceptional customer service and achieve operational excellence.Key Responsibilities:Lead and motivate a team of colleagues to deliver exceptional customer...

  • Team Leader

    3 weeks ago

    Norwich, Norfolk, United Kingdom Hays Specialist Recruitment Limited Full time

    {"title": "Team Leader", "description": "About the RoleWe are seeking an experienced Team Leader to join our Contact Centre team in Norwich. As a Team Leader, you will be responsible for leading a high-performing team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.Key ResponsibilitiesLead and...

Customer Service Team Leader

3 months ago

Norwich, United Kingdom MMP Consultancy Full time

MMP Consultancy are looking to recruit a Customer Service Team Leader on a Temp to Perm basis for an excellent social housing contractor based in Norwich.

Key Responsibilities:

* Dealing with a broad range of customers and their different types of enquiries in relation to property, housing and/or repairs
* Working effectively as part of a dynamic/flexible team.
* Leading and developing project work.
* Working with multiple computer systems.
* Analysing data and compiling reports, showing trends etc.
* Dealing with complex customer enquiries and confrontational customers.
* Leading a team, conducting 121's, performance reviews, coaching and mentoring.
* Producing training programmes and delivering training using a variety of methods.
* Work in a pressurised, fast moving environment.
* Knowledge of housing repairs and customer service skills.
* Managing employees within a customer contact team or similar field.
* Working in a customer services environment using customer processes, customer contact software and proprietary systems.
* How to give excellent customer services whilst complying with corporate and legal guidelines.

Skills & Atribuites:

* Effective communication skills to assess and meet the needs of customers, colleagues and managers.
* Write clear and concise responses to customer enquiries.
* Create develop and maintain effective working relationships with service areas, partners and contractors.
* The ability to lead and be part of a project team.
* Capacity to deal with complex enquiries and put responses into clear plain English, with good use of language and grammar.
* Make decisions, in line with legislation and organisaional policy, on customer issues which may affect their home, finances and family.
* Participate in and contribute to the team performance and ensure effect team behaviour.
* Plan and priorise work effectivley for self and team members.
* Be highly organised and methodical with excellent attention to detail.
* Use a variety of computer software packages and workflow processes to deliver customer service.
* Work with confrontational customers and effectively manage escalated enquiries / complaints.
* Create training plans and procedures and deliver training using different training methods and systems. Monitor and evaluate training.
* Provide the team with leadership, expertise, support and assistance.
* Motivate and support the team members to achieve goals and targets.
* Demonstrate ability to undertake recruitment in line with policy.
* Work in a rotation of duties in line with customer demands and requirements