Customer Service Specialist

2 weeks ago

London, United Kingdom Octopus Energy Full time

Octopus Energy, the UK's most awarded supplier, are looking to wrap our tentacles around the hearts of people who share our ambition to make a huge, positive impact on the environment
We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

Are you a passionate German-speaking professional or recent Graduate looking for a new exciting and rewarding customer-driven role to develop in?

We won best company to work for in 2022*, on Glassdoor we were voted 50 best places to work in 2022** and our Group CEO, Greg has recorded a podcast about our culture^ and how we empower our people.
We are on a mission to drive the global renewable energy revolution during an ongoing energy crisis, and we need loads more people to help us make our vision a reality

The EuroHub is an Operations Team composed of multilingual and multi-skilled, high performing Energy Specialists that work with a portion of the UK customer base + support and facilitate the implementation of the Octopus operating model and Kraken in our international retail brand in Europe. The EuroHub also functions as an Ops Talent and training delivery for international expansion.

“You will be responsible for delivering end-to-end customer service through a variety of channels. You will be trained in every aspect of the customer experience to ensure their journey with you is as smooth as possible.

Fluent in German and English
Please note that some travelling to one of our UK or European offices from time to time could be included.

In reward, you can expect your talent to be nurtured within the business, offering you the chance to contribute to building world class Operations that will catapult you into a fantastic career Visit our perks hub - Octopus Employee Benefits to find out more

For your first 8 weeks the requirement is to be in the office all 5 days for onboarding/training. Once your onboarding/training journey has been completed, the working pattern is then 3 days onsite and 2 days remote.

If you have previous experience in a customer facing role or if you’re a fresh graduate looking to launch your career in this busy, exciting and inspiring environment - please be encouraged to apply today
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At Octopus, our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. Job Type: Full-time
Office location and salary:

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