Senior Manager, Service and Support

2 weeks ago


London, United Kingdom Amazon Full time

Senior Manager, Fleet, Transportation Services, Fleet
Job ID: 2613734 | Amazon UK Services Ltd.
Fleet Manager who will be responsible for the operational compliance and availability of Middle Mile Fleet in Europe and develop strategic, tactical, cross-functional, and technology-related projects and programs to improve this.
This role will require strong leadership skills and interaction/influence with teams across Amazon to drive operational solutions for new customers using Amazon's fleet and to find ways in which multiple fleet asset types can be managed with ease across the business.
Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support
• Proactively identify and mitigate risks before they become roadblocks.
• Define key performance indicators – develop metrics and service level agreements for core programs and processes
• Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency.
The Fleet team within ATS manages Amazon's 10,500+ trailers and trucks used to get packages to their destination. Our aim is to make it the safest and most reliable fleet on the road, with this role overseeing the daily operations of the fleet and developing solutions for new internal customers to use Amazon's fleet.
Relevant experience communicating with and influencing a range of different stakeholders including senior management
- Experience managing, analyzing and communicating results to senior leadership
- Relevant experience in managing large-scale programmes or projects
- Advanced proficiency in verbal and written English
- Experience delivering cross functional projects
- Experience using data and metrics to drive improvements
Experience managing large fleet and/or in transportation operational sites.
- Advanced or master's degree
- Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification
- Experience in conceptualising and implementing operational or supply-chain management improvements
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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