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Service Coordinator Part-time Permanent

4 months ago

Upnor Kent, United Kingdom React Recruitment Ltd Full time

Our client is seeking a skilled Service Coordinator to manage the diary for engineers.
Benefits: 23 days leave + BH, rises with service, pension, LA
To coordinate Service Engineers on a daily basis.
* Good telephone manner
* Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs.
* Engineer contact/Communication/Support
* Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager
* Cover during absence/holidays for colleagues
Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
* Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
*