Customer Service Advisor

4 weeks ago

Newry Co Down, United Kingdom Unilin Distribution Full time

Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding €2.2bn, Unilin continues to outperform the market through its wide range of high-quality products and customer-focused approach. Due to continued growth an opportunity has become vacant in our Newry Office for a Customer Service Advisor

Hours of Work: 37 per week

Location: Newry

Reports to: Customer Service Manager Newry

Pension: 4% Company Contribution

Healthcare Cover for Employee

Holidays: 32 per year

Main Responsibilities and Duties

Working in tandem with our external sales team you will be responsible for ensuring the highest standard of Customer Service is maintained. You will be responsible for processing a large volume of orders, dealing with customer queries and handling complaints by phone, live chat and email.

You will work independently at times but also within a team to achieve personal KPI targets. This is a fast paced role suitable for someone motivated to deliver results.

You must be a good communicator and someone who is able to prioritise workload.

Essential Criteria

  • Previous experience of dealing with customers in a service or sales role
  • Previous experience of dealing with large volumes of customer queries via the telephone and e mail
  • The ability to work in a team as well as individually
  • Sound working knowledge of Office Applications, especially Microsoft Excel
  • Excellent written and verbal communication skills
  • Good attention to detail
  • The ability to work under pressure and to deadlines
  • Sound decision making
  • Willing to travel to our offices in St Neots, Derby, Liverpool and Belgium for training
  • Have a proactive approach to work and look to embrace Unilin Values

Desirable Criteria

  • Previous experience in a similar role
  • IT skills to include previous working knowledge of SAP
  • Qualification in Business, Customer Services or IT

  • Customer Service Advisor

    4 weeks ago

    Newry, Co. Down, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Service Advisor

    1 month ago

    Newry, Co. Down, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Service Advisor

    1 month ago

    Newry, Co. Down, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Service Advisor

    2 weeks ago

    Newry, Co. Down, United Kingdom Unilin Distribution Full time

    Job Description Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales...

  • Customer Training Support Advisor

    4 weeks ago

    Newry, Co. Down, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Training Support Advisor

    1 month ago

    Newry, Co. Down, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Training Support Advisor

    1 month ago

    Newry, Co. Down, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Training Support Advisor

    4 weeks ago

    Newry, Co. Down, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Training Support Advisor

    2 weeks ago

    Newry, Co. Down, United Kingdom Unilin Distribution Full time

    Job Description Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales...

  • Customer Training Support Advisor

    4 weeks ago

    Newry, Co. Down, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...

  • Customer Service Advisor

    5 days ago

    Newry, United Kingdom Additional Resources Full time

    **Location: Newry,**Down** **Salary: Very Competitive + Excellent Benefits** **The Client**: Our client is a well-established automotive firm, offering a wide range of products and services to the transport industry. **The Role**: As a **Customer Service Advisor**, you'll play a pivotal role in ensuring exceptional customer service and operational...

  • Customer Service Advisor

    2 months ago

    Newry, United Kingdom Breakthrough Recruitment Ltd Full time

    **Job Title**:Customer Service Advisor**, Newry **Salary**:£20,000 - £24,000** **Location**: Newry, Co Down **Reports to**: Customer Service Manager **Status**:Full-time/Temporary (initial 6 month contract)** **Hours of Work**: Mon - Fri 9.00am - 5.00pm _(Rotational Saturday’s 8.00am - 12.00pm & Sunday’s 9.00am - 12.30pm)_ - 37 Hours per...

  • Customer Service Advisor

    4 weeks ago

    Newry, United Kingdom Breakthrough Recruitment Ltd Full time

    **Job Title**:Customer Service Advisor**, Newry **Salary**:£20,000 - £24,000** **Location**: Newry, Co Down **Reports to**: Customer Service Manager **Status**:Full-time/Temporary (initial 6 month contract)** **Hours of Work**: Mon - Fri 9.00am - 5.00pm _(Rotational Saturday’s 8.00am - 12.00pm & Sunday’s 9.00am - 12.30pm)_ - 37 Hours per...

  • Customer Service Advisor

    3 weeks ago

    Newry, United Kingdom Breakthrough Recruitment Ltd Full time

    **Job Title**:Customer Service Advisor/Executive**, Newry **Salary**:£20,000 - £24,000** **Location**: Newry, Co Down **Reports to**: Customer Service Manager **Status**:Full-time/Temporary (initial 6 month contract)** **Hours of Work**: Mon - Fri 9.00am - 5.00pm _(Rotational Saturday’s 8.00am - 12.00pm & Sunday’s 9.00am - 12.30pm)_ - 37 Hours per...

  • Customer Services Advisor

    3 weeks ago

    Newry, United Kingdom Unilin Flooring UK & Ireland Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 5000 staff, 20 production units and sales exceeding €1,4bn,...

  • Customer Services Advisor

    1 week ago

    Newry, United Kingdom Unilin Distrubution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step & Pergo brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 5000 staff, 20 production units and sales exceeding €1,4bn,...

  • Customer Services Advisor

    1 week ago

    Newry, United Kingdom Unilin Flooring UK & Ireland Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step & Pergo brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 5000 staff, 20 production units and sales exceeding €1,4bn,...

  • Customer Service Advisor

    7 days ago

    Newry, United Kingdom PWS Ireland Ltd Full time

    PWS is a road signage and intelligent transportation system company serving customers in the public and private sectors across the traffic safety, traffic management and construction industries. Due to continued growth and re-organisation PWS is currently searching for a Customer Service Advisor to join and assist the sales team on a full-time, permanent...

  • Customer Service Advisor

    1 week ago

    Newry, United Kingdom Alison Gray Recruitment Full time

    **Alison Gray Recruitment are delighted to be hiring on behalf of a well-established, award-winning company for a Customer Service Advisor to join their team in Newry.** **Shift Pattern**: Monday - Friday 8:30am - 5:00pm / Saturday until 1:00pm (rota basis) **What To Expect**: - Great base salary - Generous holiday entitlement - Pension contributions -...

  • Customer Service Advisor

    3 weeks ago

    Newry, United Kingdom Unilin Distribution Full time

    Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding...