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Customer Training Support Advisor

4 months ago

Newry Co Down, United Kingdom Unilin Distribution Full time

Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding €2.2bn, Unilin continues to outperform the market through its wide range of high-quality products and customer-focused approach. Due to continued growth an opportunity has become vacant in our Newry Office for a Customer Service Advisor

Reports to: Customer Service Manager Newry

Pension: 4% Company Contribution

Holidays: 32 per year

Working in tandem with our external sales team you will be responsible for ensuring the highest standard of Customer Service is maintained. You will be responsible for processing a large volume of orders, dealing with customer queries and handling complaints by phone, live chat and email.

Previous experience of dealing with customers in a service or sales role
• Previous experience of dealing with large volumes of customer queries via the telephone and e mail
• Sound working knowledge of Office Applications, especially Microsoft Excel
• Willing to travel to our offices in St Neots, Derby, Liverpool and Belgium for training
• IT skills to include previous working knowledge of SAP
• Qualification in Business, Customer Services or IT