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Customer Training Support Advisor

4 months ago

Newry Co Down, United Kingdom Unilin Distribution Full time

Job Description Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding €2.2bn, Unilin continues to outperform the market through its wide range of high-quality products and customer-focused approach. Due to continued growth an opportunity has become vacant in our Newry Office for a Customer Service Advisor

Reports to: Customer Service Manager Newry
Pension: 4% Company Contribution
Healthcare Cover for Employee
Holidays: 32 per year

Working in tandem with our external sales team you will be responsible for ensuring the highest standard of Customer Service is maintained. You will be responsible for processing a large volume of orders, dealing with customer queries and handling complaints by phone, live chat and email.
Previous experience of dealing with customers in a service or sales role
Previous experience of dealing with large volumes of customer queries via the telephone and e mail
Sound working knowledge of Office Applications, especially Microsoft Excel
Willing to travel to our offices in St Neots, Derby, Liverpool and Belgium for training
IT skills to include previous working knowledge of SAP
Qualification in Business, Customer Services or IT